Bell Boy 行李员
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发布于 2019-10-15
Bell Boy 行李员
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西安 | 1年以上 | 大专
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职位描述

What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing?As a Concierge, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Concierge with the hotel property influences the Guest's first impression, and therefore, must ensure the organization and implementation of all processes in the area of the hotel lobby, the Concierge Desk, and the front door. Specifically, the Concierge will perform the following tasks at the highest level of service

  • Serve as a key point of contact for guests, dealing efficiently with enquiries
  • Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theater tickets, restaurants, doctors, and flight reservations
  • Process and deliver messages for the Guests and the hotel
  • Delivery and safe storage of luggage
  • Maintain current knowledge of all hotel services as well as daily VIP Guest, VIP Guest requests, and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management, as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Connect and communicate with local businesses and tourist organizations

What are we looking for?A Concierge serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow

  • Previous concierge experience in the hotel, leisure, and/or retail sector, preferred
  • Calm, efficient, and organized demeanor
  • Excellent personal presentation
  • Strong communication skills
  • A passion for delivering exceptional levels of Guest service
  • Proficiency with computers and computer programs, including Microsoft programs
其他要求
语言能力:英语-一般 中国普通话-熟练
年龄要求:20-30岁
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公司地址
陕西省西安市新城区东新街199号
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职位联系人
Cicely Lu
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
全球酒店巨头“希尔顿”强势进驻西安!西安富力希尔顿酒店位于中国陕西省省会, 距离西安市地标性古迹建筑钟楼仅仅几分钟车程。西安富力希尔顿酒店拥有309间豪华宽敞的客房,其中有19个套房以及行政客房。所有客房均设有高端设施,以及独特的设计 – 现代设计与唐朝艺术的结合体。4间餐厅以及酒吧,其中全日餐厅有118个座位,提供各式各样热门的西式和中式餐点。中餐厅拥有8间豪华包房,提供当地及粤式的佳肴。另一间高级中餐厅拥有五间包房,提供广受赞誉的美食。大堂吧能够提供休闲和舒服的氛围,在这里客人可以享受不同种类的茶点,精心制作的鸡尾酒以及红酒。整个酒店的二楼都是宴会以及会议的场所并附带有相关设施,1200平方米的豪华大宴会厅和另外六间不同到小的会议室,面积从75平方米到210平方米不等。我们着力打造由酒店精英组成的杰出团队,诚邀您的加入!
陕西省西安市新城区东新街199号
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