招聘ID15620 Reservation Manager 预订经理_贵阳亨特索菲特酒店招聘信息-最佳东方

Key Responsibilities:

1. Manage reservation team and motivate staff for best performance and help to develop skills for all staff within the section.

2. Supervise and lead reservation staff in providing the most efficient and pleasant services;

3. Handle all bookings with details and accuracy;

4. Produce statistic reports as “no show” and follow up report daily;

5. Keep updating all sales promotional programs and well get clients informed by proper training of telephone selling skills；

6. Establish good public relations with all guests；

7. Prepare timetable planning and schedule days off for all Reservations staff;

8. Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt;

9. Check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily;

10. Give current update on reservation trends and forecasts for current and future dates.

Qualifications:

1. Minimum of 3 years reservation management experience, preferably in the luxury setting;

2. A strong understanding of overall hotel business;

3. Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches;

4. Must have strong decision making skills;

5. Strong oral and written communication skills;

6. Ability to communicate at all levels;

7. Excellent organizational skills;

8. Computer skills (word processing, spreadsheet, and presentation software);

9.Language skills: English and Mandarin Chinese

岗位职责

1. 管理预定队伍并激发员工创立最佳业绩，帮助员工提高职责范围内的工作技能；

2. 监督和领导预订员工提供最有效率和令客人满意的服务；

3. 详细并准确的处理所有预订；

4. 作出每日的“预订未到”和其它统计报告；

5. 更新促销活动并通过正确的电话销售技巧训练来得到客户；

6. 同客人建立良好的公共关系；

7. 为所有的预订部员工准备工作时间和日程表；

8. 管理预订的确认,在收到预订24小时内，要通过书信、电传、传真的形式进行预订确认；

9. 检查每日预抵客人名单，特殊备注，用餐安排落实表、更改的预订，房间价格，特殊安排，重要客人等；

10. 根据预订情况更改现有的预订并且预测现有的和未来的预订情况。

资格要求

1. 至少三年的酒店预订部管理经验，奢华品牌五星级优先；

2. 有很强的五星级酒店市场及生意拓展理念；

3. 具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法；

4. 必须有强大的决策能力；

5. 优秀的口头和书面沟通能力；

6. 优秀的与各个阶层的沟通能力；

7. 优秀的组织能力；

8. 计算机技能（文字处理，电子表格和演示软件）；

9. 语言技能：英语和中文。

Sofitel Guiyang Hunter is a premier World Class Internationalfive-star Luxury Hotel of Guiyang combining ,Luxury, modernity, French eleganceand romance .It is located right in the centre of Guiyang’s most fashionableand pulsating urban area of the new Central Commercial district withsurrounding up-market shopping, residences, offices and entertainment centers,only 20 minutes ride to LongDongBao International airport.贵阳亨特索菲特酒店是贵阳首屈一指的国际五星级奢华酒店，集现代、法式优雅浪漫为一体。酒店坐落于贵阳市市中心的繁华商务地段，周围有高端商业、住宅、写字楼及娱乐中心，距离龙洞堡国际机场仅20分钟车程。The Hotel lobby is on the 55th floor of Hunter InternationalFinance Centre and boasts a commanding view of the beautiful Nanming River andthe city with 274 Guestrooms & Suites, 3 Food & Beverage outlets,extensive Events & Meeting facilities as well as the signature So Spa.酒店大堂位于亨特国际金融中心的55层，可鸟瞰侧畔的南明河及整个城市。酒店共有274间客房、3个餐厅、配套完整的会议设施及索菲特特有的水疗中心。Sofitel Guiyang Hunter will be the most luxurious propertyoffering the French touch and romance of Southwestern China.贵阳亨特索菲特酒店将成为中国西南地区最奢华、最具法式韵味及法式优雅的酒店。