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岗位职责
1. 熟悉菜单,饮料单及酒水单并能够正确的回应客人的需求;
2. 以高效,友好,切实的服务达到并超越客人的期望;
3. 与厨房,管事部,酒吧,客房部及工程部等相关部门协调以确保每日运营顺利进行;
4. 帮助开展工作区域周围的清洁工作以保持卫生高标准;
5. 处理客人投诉并向主管报告投诉信息;
6. 礼貌与专业性随时随地代表着酒店的品牌形象及规章制度;
7. 积极的与客人交流并将其建议反馈。
Sofitel Guiyang Hunter is a premier World Class Internationalfive-star Luxury Hotel of Guiyang combining ,Luxury, modernity, French eleganceand romance .It is located right in the centre of Guiyang’s most fashionableand pulsating urban area of the new Central Commercial district withsurrounding up-market shopping, residences, offices and entertainment centers,only 20 minutes ride to LongDongBao International airport.贵阳亨特索菲特酒店是贵阳首屈一指的国际五星级奢华酒店,集现代、法式优雅浪漫为一体。酒店坐落于贵阳市市中心的繁华商务地段,周围有高端商业、住宅、写字楼及娱乐中心,距离龙洞堡国际机场仅20分钟车程。The Hotel lobby is on the 55th floor of Hunter InternationalFinance Centre and boasts a commanding view of the beautiful Nanming River andthe city with 274 Guestrooms & Suites, 3 Food & Beverage outlets,extensive Events & Meeting facilities as well as the signature So Spa.酒店大堂位于亨特国际金融中心的55层,可鸟瞰侧畔的南明河及整个城市。酒店共有274间客房、3个餐厅、配套完整的会议设施及索菲特特有的水疗中心。Sofitel Guiyang Hunter will be the most luxurious propertyoffering the French touch and romance of Southwestern China.贵阳亨特索菲特酒店将成为中国西南地区最奢华、最具法式韵味及法式优雅的酒店。