招聘ID19684 Guest Service Manager 宾客服务经理_贵阳亨特索菲特酒店招聘信息-最佳东方

Key Responsibilities:

1.Maintain a detail record of all incidents (guest or ambassadors) and other relevant events in the Logbook. Where discretion is required, reports directly to Front Office Manager;

2.Maintain recording all guests’ feedbacks and take remedial action to resolve problems;

3.Ensure all guests are offered a faultless and speedy check-in with the emphasis that Guest Relation Officer escorts all VIPs to the room;

4.Maximize occupancy, revenue and average rate while maintaining high service standards;

5.Assist in departmental training;

6.Meet VIPs, repeat guests and long staying guests upon arrival and ensures their allocated accommodation is satisfied;

7.Be responsible for night duties; carry out hotel night audit according to the procedure.

Qualifications:

1.Good knowledge and very familiar with all front office section operation;

2.Good English language skill;

3.Good communication skill;

4,Be good at organize and problem solving;

5.Good computer skills, especially familiar with Microsoft Office in English

6.Associate degree or above;

7.Minimum of 2 years same position experience, preferably in the same hotel brand.

岗位职责：

1.将当班期间所发生的所有大使和客人事件详细记入交接本，需谨慎的问题要及时向前厅部经理汇报；

2.将所有客人的反馈做好记录，对出现的问题第一时间采取补救措施、解决问题；

3.确保所有客人的入住登记都能快速、有效、无误的进行，同时宾客关系主任将陪同所有VIP去房间；

4.在维持高标准服务水平前提下尽量提高客房出租率、客房收益、平均房价；

5.协助部门培训；

6.欢迎贵宾、常住客和长住客，确保他们对所安排的房间满意；

7.负责酒店夜间工作，根据具体程序完成夜间审计。

岗位要求：

1.掌握前厅部工作知识并且十分熟悉前厅部日常运作；

2.良好的英语能力；

3.良好的沟通技巧；

4.良好的组织以及解决问题的能力；

5.良好的电脑技能，尤其熟悉英文微软办公软件的使用；

6.全日制大专（含）以上学历；

7.至少2年相同岗位工作经验，最好是同酒店品牌。

Sofitel Guiyang Hunter is a premier World Class Internationalfive-star Luxury Hotel of Guiyang combining ,Luxury, modernity, French eleganceand romance .It is located right in the centre of Guiyang’s most fashionableand pulsating urban area of the new Central Commercial district withsurrounding up-market shopping, residences, offices and entertainment centers,only 20 minutes ride to LongDongBao International airport.贵阳亨特索菲特酒店是贵阳首屈一指的国际五星级奢华酒店，集现代、法式优雅浪漫为一体。酒店坐落于贵阳市市中心的繁华商务地段，周围有高端商业、住宅、写字楼及娱乐中心，距离龙洞堡国际机场仅20分钟车程。The Hotel lobby is on the 55th floor of Hunter InternationalFinance Centre and boasts a commanding view of the beautiful Nanming River andthe city with 274 Guestrooms & Suites, 3 Food & Beverage outlets,extensive Events & Meeting facilities as well as the signature So Spa.酒店大堂位于亨特国际金融中心的55层，可鸟瞰侧畔的南明河及整个城市。酒店共有274间客房、3个餐厅、配套完整的会议设施及索菲特特有的水疗中心。Sofitel Guiyang Hunter will be the most luxurious propertyoffering the French touch and romance of Southwestern China.贵阳亨特索菲特酒店将成为中国西南地区最奢华、最具法式韵味及法式优雅的酒店。