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岗位职责
1. 为宾客提供专业,友好,高效,热情的电话服务;
2. 掌握每日抵电宾客名单,特别是重要宾客,了解他们的特殊要求;
3. 负责及时准确的将宾客的留言输入系统中;
4. 确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;
5. 确保所有电话的转接是按专业标准,并且有礼貌;
6. 熟知酒店所能提供给宾客和来访者的服务和设施;
7. 了解酒店的餐厅及营业时间和经营范围。
岗位要求
1. 良好的中英文语言能力;
2. 反应敏捷,对客服务过程能够随机应变;
3. 认真负责,有团队精神。
Revive your spirit and discover personal tranquility at The Westin Qingdao. Careful attention is paid to the most important elements of your stay to ensure each visit leaves you exceptionally well rested, well nourished and well cared for. Inviting guest rooms, innovative dining options and extras such as wireless internet throughout the rooms, innovative dining options and extras such as wireless internet throughout the hotel, let you create your own experience. Our hotel is located downtown in the central business district overlooking the beautiful cityscape. Major corporate offices, diverse shopping opportunities, eclectic restaurants and vibrant bars are just steps away. 中铁青岛威斯汀酒店让你远离喧嚣,焕发活力。我们将以事无巨细的服务精神为你奉上滋养身心的休闲享受。魅力客房、创意餐饮和覆盖整个酒店的无线互联网等额外服务,营造出专属于你的体验。酒店位于中央商务区的中心地带,毗邻主要的公司办事处、众多的购物中心、风味独特的餐厅和活力四射的酒吧,你亦可在此俯瞰城市景观。 Come and join us. It's so much more than a job. 加入我们,你得到的远不止一份工作:- Competitive benifits 极具竞争力的薪酬和福利 - Promote from within 全球范围内广阔的晋升机会- Put people first 以人为本的国际化工作环境- Discount at Marriott 全球万豪国际酒店员工价- Professional training 完善、专业的培训- Associate activities 丰富多彩的员工活动- Insurance and housing fund 五险一金- Annual leave and 2 days off 双休、带薪年假- Free meals and uniforom 免费工作餐、制服Come and join us, for a better you. 欢迎你的加入,为了更精彩的你。