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职务描述:
Responsibilities:
1. 为顾客提供热情周到的接待,有效率的登记入住。
Creating a warm and welcoming arrival for guests, ensuring an effective and efficient check-in.
2. 为客人提供热情周到的服务,回答客人的问题,提供信息。
Ensuring a memorable guest stay by giving caring and courteous guest services, providing information, responding to problems, and dealing with guests in friendly and ever-hospitable manner.
3. 快速有效的退房手续,确保顾客满意的离开。
Facilitate a quick and efficient departure by ensuring that all guests leave happy with their stay.
4. 管理前厅,礼宾,司机,行政楼层,机场柜台,商务中心和客务中心,并作出决策。
Leading the Front Desk, Concierge, Drivers, Executive Lounge, Airport Counter, Business Centre and MAGIC, monitoring performance, providing guidance and make decisions.
5. 遵循瑞享品牌标准。
Ensuring consistency of standards throughout the operation by adhering to Movenpick brand standards.
Qualifications:
任职要求:
1.至少8年以上酒店工作经验,最少2年在相同任职上。
At least 8 years hotel experiences at Chain Hotels, minimum years experience at same position.
2.良好的英文/普通话,读写沟通能力。
Excellent written and verbal communication skill both at English / Chinese.
良好的电脑使用技能,含微软文档、电子表格及PowerPoint的应用。
Strong computer literacy including knowledge of Windows XP and Microsoft Office Suite of products including Word, Excel, and PowerPoint.
4.根据不同情况,有独立判断的能力。
Ability to exercise independent judgment and discretion while performing various responsibilities.
5.能够优先的工作量;管理各种项目和并发基础的要求。
Ability to prioritize workload; managing various projects and demands on a concurrent basis.
6.能独立工作。
Ability to work independently.
7.保证工作完成效率及质量。
Ability to work quickly and under pressure to meet deadlines.
8.良好的组织能力。
Strong organizational skills.
9.酒店管理专业文凭.
Hotel Management Degree is required.
恩施瑞享国际酒店,由湖北新楚源置业有限公司投资建设,法国雅高酒店集团经营管理的,是湖北省恩施土家族苗族自治州第一家具有国际水准的五星级酒店。酒店建筑面积36000多平方,客房240间。其中配套有总统套房、行政专属楼层、高级SPA、游泳池、健身房及具浓郁欧洲风情的法式餐厅、全日制西餐厅。多功能会议及宴会接待中心,能接待近800人的大型会议。酒店坐落于恩施市学院路与金桂大道交叉口,距机场3.9公里,距高速公路4.5公里,距火车站5.8公里,交通十分便捷。 瑞享酒店所属的雅高酒店集团(AccorHotels)为国际领先的旅游及时尚生活集团,为全球4300多家酒店、度假酒店和住宅以及10000余家优质私人住宅中的游客带来宾至如归的居住体验。 来恩施瑞享国际酒店,尽情享受法式佛性精致生活!