• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 节日礼物
• 年度旅游
• 帅哥多
• 美女多

前台接待按照已有的程序，负责高效率的安排客人入住；负责迅速的把准确的信息提供给客人，为每位客人提供帮助，甚至是满足客人未直接表达的意愿；并让客人对酒店有良好的第一印象和完美的最终印象而尽职尽责；负责适当的核对客人消费的帐目及提供如换钱、保险箱等各项服务
Responsible for the efficient rooming of hotel guests according to established procedures. Responsible for providing promptly and accurately information queries. To provide any assistance to anyone who approaches the desk and to fulfill even his/her unexpressed wishes and needs. To play a vital role in presenting a positive first and final impression of the hotel to the guest. Responsible for properly recording, maintaining any collation of room accounts. Also provide various services such as money changing, safe deposit boxes to guests

1. 遵守与执行酒店部门的政策和工作程序
To administer the hotel and section’s policies and procedures.
2. 遵守酒店的工作政策及程序，遵守酒店员工手册中的条款
    Abide by the Hotel’s Policies and Procedures, and the hotel’s Associate Handbook
3.用标准的程序为客人办理入住和退房
Check in and check out of hotel guests according to standard procedures
4. 分房，确认房费和客人的付款方式
To assign a room and rate for every guest and confirm form of payment. 
5.  满足客人的合理要求，并将信息通知给相关部门
To satisfy all legal requirements and inform relevant departments of each arrival
6. 在客人办理入住登记时，交的只是押金，每一个班次应对客人押金透支情况采取有效措施
To ensure sufficient advance deposit collected upon check in and action on high balance account every shift
7. 熟悉酒店客房位置、类型、房费、折扣、酒店设施、营业时间以及特殊促销等
Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc
8. 把客人详细资料输入电脑系统，并注明客人的特殊需求
Enter the guest-details in the guest profile in the computer, with any special requests when applicable 
 9. 查看今日预抵和预离，识别贵宾、常客人和长住客人。发展与之良好关系 以提供个性化和超值服务
Check arrival/departures and Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance
10. 根据酒店服务程序为客人办理入住及离店手续，确保客人准确付款。 知 晓 正 确 的现金付款、信用卡、支票、外币和转帐等有关程序， 理 解 其 重 要 性
Handle checkin & checkout according to hotel procedure, to ensure correct payment. Know and understand the importance of correct procedures regarding cash payment, credit cards, cheques, foreign currency and billing
11. 团队预定到店前，做好钥匙，退房前准备好相关的帐单
      Make all the room key before group guest arrival. Prepare group master folio and outstanding list before check out.
12. 当客人退房时，应微笑着称呼客人的姓名，并表示友好
Greet and check out guests accurately, friendly, using guest name and smile
13. 在下班以前，对照打出的帐单，收据，现金和信用卡帐在领班检查下完成，并让领班在下面签字
To balance the day’s postings, receipts, cash and credit cards to the computer print outs at the end of the shift. Ensure your balance work and drop in float. 
14.任何异常事件发生时向领班、宾客服务经理或前厅部经理汇报
Report any unusual occurrences to the Shift leader, Guest Service
15. 完成你上级交待的其它任务
       Carry out other tasks as directed by your supervisors.

       恩施瑞享国际酒店，由湖北新楚源置业有限公司投资建设，法国雅高酒店集团经营管理的，是湖北省恩施土家族苗族自治州第一家具有国际水准的五星级酒店。酒店建筑面积36000多平方，客房240间。其中配套有总统套房、行政专属楼层、高级SPA、游泳池、健身房及具浓郁欧洲风情的法式餐厅、全日制西餐厅。多功能会议及宴会接待中心，能接待近800人的大型会议。酒店坐落于恩施市学院路与金桂大道交叉口，距机场3.9公里，距高速公路4.5公里，距火车站5.8公里，交通十分便捷。       瑞享酒店所属的雅高酒店集团（AccorHotels）为国际领先的旅游及时尚生活集团，为全球4300多家酒店、度假酒店和住宅以及10000余家优质私人住宅中的游客带来宾至如归的居住体验。       来恩施瑞享国际酒店，尽情享受法式佛性精致生活！