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1. 管理重要客户或者重点区域。Manages larger, focus accounts or special segments.
2. 开发适合酒店战略需要的新客户或市场。Identifies new or existing markets/accounts that meet property sales strategy.
3.了解熟悉客户的背景。Understands or is familiar with the fundamentals of assigned accounts.
4. 确认客户的需求、雅高酒店集团的目标,以及细分市场/客户的战略。Determines the account’s needs, AccorHotels' objectives, and marketing activities of each assigned market/account.
5.将酒店所提供所拥有的价值传达给客户。Continuously communicates the benefits of the hotel to the customer.
6. 通过有效的客户管理,提高客户忠诚度及散客、团队及会议的产量。Drives/manages account transient, group and catering production through improved customer loyalty by excellent account management.
7. 与客户商讨公司散客价。Negotiates transient rates for assigned accounts.
8.通过电话咨询、销售拜访、接待客户来访、旅游展会、新闻媒体、市场调查等多种手段拓展新客户。Prospects new business through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
9. 获取市场情报:如新的项目、竞争对手的活动、市场动向及表现。Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance.
10. 分配大部分的工作时间拜访客户。Spends majority of time in face-to-face customer interaction outside of the hotel.
11. 向客户推销宴会销售及服务所带来的价值。Sells the benefits of the Sales Centre/property sales and event management.
12. 努力达成个人及团队的目标(可测量)。Strives to meet measurable targets and goals, as assigned for individual and team.
13. 参加培训课程,提高销售业绩及技能。Implements training programs to improve sales efficiency and staff development.
恩施瑞享国际酒店,由湖北新楚源置业有限公司投资建设,法国雅高酒店集团经营管理的,是湖北省恩施土家族苗族自治州第一家具有国际水准的五星级酒店。酒店建筑面积36000多平方,客房240间。其中配套有总统套房、行政专属楼层、高级SPA、游泳池、健身房及具浓郁欧洲风情的法式餐厅、全日制西餐厅。多功能会议及宴会接待中心,能接待近800人的大型会议。酒店坐落于恩施市学院路与金桂大道交叉口,距机场3.9公里,距高速公路4.5公里,距火车站5.8公里,交通十分便捷。 瑞享酒店所属的雅高酒店集团(AccorHotels)为国际领先的旅游及时尚生活集团,为全球4300多家酒店、度假酒店和住宅以及10000余家优质私人住宅中的游客带来宾至如归的居住体验。 来恩施瑞享国际酒店,尽情享受法式佛性精致生活!