招聘Assistant Executive Housekeeper行政副管家_株洲大汉希尔顿酒店招聘信息-最佳东方

Responsibilities:

工作职责：

1.To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest.

指导监督客房部每天的运营，保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。

2.To establish the skills analysis manual for all the staff in Housekeeping Department.

亲自为本部门的所有员工制定职业技能分析。

3.To administrate the hiring and handle the resignation, rewards, reprimand of all the staff in Housekeeping and Laundry Departments in consulting with Personnel Office.

与人事部门配合，执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。

4.To establish standard of cleanliness for all the area under his / her control.

确保所有区域都达到了清洁标准。

5.To institute working rules and practices to meet these standard.

建立一系列工作标准并且使员工达到标准要求。

6.To establish training program, methods and procedures for development of employees.

为员工制订设计培训计划、方法及步骤。

7.With the assistance of subordinates, to supervise staff of Floor Supervisors, Room attendants both in public area and guest rooms. Linen room attendants, Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers.

在助手的协助下，监督楼层主管、楼层服务员、布草房员工、缝纫工清洁工、定货员、文员及洗衣房员工的正常工作。

8.To balance staff working schedule to meet peak and slack periods and maintain a close payroll control.

平衡协调淡旺季的员工工作安排，维持控制工资成本。

9.To prepare annual uniform budget, annual Housekeeping FF&E and operating equipment budget in consulting with management and the relevant department.
制定每年的制服预算以及客房部的 FF&E，在管理部门和其它相关部门的协调下经营制定设备装置预算。
10.To make regular tour of inspection in vacant and occupied guestrooms to assure the cleaning standard is kept.
经常检查空房和在住房，确保房间达到高清洁标准。
11.To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.
巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域，同样确保其清洁度。
12.To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.
和工程部保持有效沟通与合作，维护保养客房，使房间一直处于一种良好的状态。
13.To consult with Front Office regarding room blocking for special repairing or spring cleaning and return for sale at short length of time.
与前厅部协调配合，关于关闭维修房和需全面清理的房间，并保证在最短时间让其恢复以供出售。
14.To hold daily briefing with floor supervisors, to give information about daily expected VIP arrivals, guest complaints and special assignment etc.
每天参加和楼层主管的会议，告知当天预抵的 VIP 的相关信息，以及客人的意见投诉和其它一些当天任务安排等。
15.To conduct a monthly Housekeeping communication meeting to discuss the staff feedback, to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.
进行月度客房部沟通会议，听取员工意见以更改完善管理办法。
16.To attend various meetings to exchange ideas for constructive improvement of hotel operation and keep the subordinates informed for any management’s decision.
参加各种会议，发表交流关于酒店发展的建设性想法，保证管理层信息的确认性和时效性。
17.To endorse all the purchased items and make receiving inspections for assurance quality and quantity.
对所需要采购物品的签字确认并且对所领物品检查确保其质量和数量。
18.To suggest and consult with the management for any changes or renovation which is necessary either guest rooms or public area.
关于客房和公共区域内的任何必要的改变和重新装修，可以向领导层建议并实施。
19.To be responsible for guest room supplies and cleaning supplies when necessary.
确保客房内的所需任何物品的充足性。
20.To be responsible for room linen and F&B linen inventories, to supervise and arrange taking of physical inventories.
确保客房布草和餐饮布草的数量，监督和安排各种物品存货。
21.To supervise laundry daily operation to provide daily guest laundry service, house linen and uniform.
监督洗衣房每天的正常运作以确保对客洗衣服务和内部布草及员工制服的充足性
22.To maintain linen room, uniform and house linen repair service. To observe house linen, uniform and cleaning equipment constantly to avoid abuse and minimize loss and damage.
确保布草房的维护、制服以及客房布草的织补工作。
23.To evaluate the performance of the department personnel from time to time.
保证客房布草、制服的清洗设备的正常运行，避免滥用及降低损失和毁坏。
24.To interview staff who involves problems and listen so as to solve or smooth troubles.
不定时对部门员工的表现进行评估。
25.To recommend candidates for the career developing institute or cross exposure in sister hotels or for other courses training.
与遇到问题的员工进行交谈倾听，帮助解决或缓解问题。
26.To determine discards of blankets, bedspreads, drapes, room linen and Food & Beverage linen etc.
推荐侯选人到职业发展学会或姐妹酒店，或者进行其它课程交叉培训。
27.To oversee the departmental skill training program and be responsible for having relevant manuals revised as necessary.
决定一些布草，如毛毯、床单、窗帘、客房及餐饮布草的废弃。
28.To familiarize latest computer system extracting updated information on close watch in expenses of guest supplies, cleaning supplies and manning etc.
与供应商及外界清洗顾问经常会面以保证对新的有效的清洗产品和设备的信息掌握，熟悉网络使用，关于客用品要保证信息的最新更新。
29.To be absolute guest orientated manner and mind, to control on any aspect and to care properties.
以客人的举止及想法为取向，全面控制客房部的任何方面，关注收益。
30.Does any special assignment as assigned by the Director of Operations.
任何其他营运总监指派的工作。
31.Carry out exit interviews.
实施员工离职面谈。
32.Provide ongoing advice and support to staff under your supervision.
给予所管辖的员工以不断的建议和支持。
33.Ensure all reporting and servicing deadlines are met on a timely basis.
保证所有报告和服务都按时完成。
34.Abide by the Hotel’s Policies and Procedures, Hilton Code of Business Conduct and the hotel’s Associate Handbook.
遵守饭店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。

35.Ad hoc assignment from the hotel management. 完成酒店管理层交代的其他任务。

Invested by Da Han Group and managed by Hilton Worldwide, the Hilton Lu Song District plans to opened at the end of 2015. Located next to the Zhuzhou Bridge, the hotel is just minutes from City Hall and Zhuzhou Railway Station. Changsha and Xiangtan can be easily reached via nearby public transportation links and major highways. Zhuzhou West Express Train Station, which is about 20 minutes away by car, offers convenient access to Beijing, Guangzhou and Shenzhen. Changsha Huanghua International Airport (CXS) is about 50 minutes from the hotel by car.由大汉集团投资、希尔顿酒店集团管理的株洲大汉希尔顿酒店已于2015年12月隆重启幕。酒店距离市政府与火车站仅咫尺之遥；与城市中心高档购物娱乐中心相连，可以步行前往；通过便捷的高速公路体系，可以轻松抵达长沙与湘潭；距离高速铁路株洲西站20分钟，便捷接驳北京、广州与深圳；距离黄花国际机场驾车仅需50分钟。 The hotel offers 362 beautifully appointed guest rooms and suites, offers everything you need for a cozy and comfortable stay. Each guest room is equipped with the latest facilities, including WIFI and 42-inch TV. Enhance your stay in a deluxe room or suite for spectacular Xiang River views, or executive rooms and enjoy exclusive access to Executive Lounge, offering complimentary breakfast, refreshments and cocktail hour.酒店秉承希尔顿风格，按照5星级规格打造，拥有362间宽敞舒适的客房，置身落地窗前，鸟瞰秀美的湘江景色。42寸大屏幕高清液晶电视、多媒体连接、高速无线网络等，让宾客尽享舒适与惬意。入住行政客房及套房的宾客还可尊享行政酒廊的专属服务，远眺湘江，小酌一番，赏尽美景。员工福利 Benefits for Team Member 1. 免费用餐 Duty Meals所有员工可在员工餐厅免费用餐。 Duty meals are to be taken only in Team Member Restaurant during the restaurant’s opening hours.2. 免费员工宿舍 Staff Dormitory酒店为每位员工提供舒适的员工宿舍，每个房间配备空调、床上用品、免费WIFI以及数字电视。Staff dormitory will be provided with AC, bed linens, free WIFI, TV and etc.3. 全面的保险及公积金 Social Benefits & Housing Fund养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。Full social insurance, housing fund will be offered to all team members.4. 员工入住优惠价 Team Member Travel Program希尔顿全球员工可在全球姐妹酒店享有非常优惠的员工入住优惠价。Itis our policy that team members should benefit from a substantial discount when rooms are available.5. 假期福利 Leave Benefits法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。We provide our team members with several types of leaves including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.6. 员工嘉奖 Team Member Awards月份优秀员工、年度优秀员工评选。We would award whoever dedicates to work as Team Member of Month, Team Member of Year.7. 员工培训及发展 Competitive Training& Development System在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。We provide online courses, in-class training, Hilton Worldwide University, cross training in sister hotels and internal transfer opportunities for all full-time team members.8. 员工活动 Variety of Activities酒店人力资源部会定期为员工举办各种丰富多彩的活动，包括各类聚会、生日会，趣味运动会及年会等。We would hold a variety of activities for team members including annual party, sports meeting and etc. 交通信息 Transportation Information 公交路线 Bus Route 可乘坐T40、T42、T17、T28、T35、T21、T60、T48、T18、106(云田专线)、T2(杨莉专线)、T68、67、L2等公交车路线于新华西路中心广场站下车，步行2分钟左右即可到达。Please take No. T40、T42、T17、T28、T35、T21、T60、T48、T18、106(云田专线)、T2(杨莉专线)、T68、67、L2 to Center Square Station on Xinhua West Avenue, then about 2 minutes walking distance to hotel. 酒店地址Hotel Address:株洲市芦淞区沿江路8号株洲大汉希尔顿酒店。Hilton Zhuzhou. NO 8 Yan Jiang Avenue, Lu song District, Zhuzhou, PRC. 求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件 Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificates and other qualifications.