招聘前厅部经理 Front Office Manager_上海新天地安达仕酒店招聘信息-最佳东方

行政

Administration

·负责及协助前厅部营运手册的准备及更新。

Oversees and assists in the preparation and updatesof the Front Office Departmental Operations Manual.

·负责相关沟通会议及确保部门早回和部门会议有效进行。

Conduct regular communication meetings and ensuresthat departmental briefings and meetings are effective and conducted asnecessary.

·在房务部行政总监缺席的情况下，向行政委员会的成员履行房务部的职能。

Represents the Rooms function on the hotel'sExecutive Committee in the absence of the Executive Assistant Manager - Rooms.

宾客服务

Customer Service

·通过礼貌及有效的方式，处理所有宾客及内部顾客的投诉及要求，跟确保问题得以圆满解决。

Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.

·通过良好的互动，保持宾客及员工关系

Maintains positive guest and colleague interactionswith good working relationships.

·确保前厅部员工持续不断地将酒店的品牌承诺完全体现，并提供礼貌、专业和超越宾客期望的服务。

Ensures that all Front Office associates deliver thebrand promise and provide courteous, professional and exceptional guest serviceat all times.

·确保前厅部员工给内部顾客提供合理的优质服务。

Ensures that Front Office associates provideexcellent service to internal customers as appropriate.

·协助迎接VIP和长住客，并为他们办理入住手续。

Assists in greeting and checking-in VIP and LongStay guests.

·确保所有前厅部员工熟悉酒店的产品和服务知识。

Ensures that all Front Office associates arefamiliar with the hotel’s products and services.

·经常亲自去核实宾客在入住及退房时，受到最好的服务。

Personally and frequently verifies that guests arereceiving the best possible service during check-in and check-out.

·在繁忙时段，多关注前厅区域，确保各团队成员良好地管理职责范围内的区域，并提供品牌承诺的服务。

Spends time in Front Office areas during peakperiods to ensure that the area is managed well by the respective team anddelivers the brand promise.

·建立良好的宾客管理，并保持良好的客户关系。

Establishes a rapport with guests and maintains goodcustomer relationship.

上海新天地安达仕酒店招聘微信号：13501638347Recruitment Wechat of Andaz Xintiandi, Shanghai：13501638347上海新天地安达仕酒店酒店简介Andaz Xintiandi, Shanghai Introduction安达仕，凯悦酒店集团推出的最时尚品牌。Andaz, is Hyatt’s the most fashionable addition to its global brand portfolio.Andaz本身意味着“个人品味”。除了对于个人品味和独立自主的关注，这个最新的品牌将提供功能强大，且具备了成熟干练、创新设计、地方风格、随意优雅等特色的环境；在服务时,给予客人高度的关注但是不会装腔作势，而且没有过于自负的态度。The word Andaz means ‘personal style’. In addition to a focus on personal style and independence, the new brand will offer a highly functional environment characterized by sophistication, innovative design, local identity, casual elegance and service that is attentive but not pretentious and without attitude.上海新天地安达仕酒店是亚洲第一间安达仕酒店。Andaz Xintiandi, Shanghai, the first Andaz hotel in Asia. Andaz如万花筒般地将新与旧、高与低、未经雕琢与完美精致的作品巧妙地融为一体，开展一个全新的视角。Kaleidoscopic combinations of old and new, high and low, raw and finished beautifully blend to put a new edge on any perspective.自然而不死板且高尚亲切的服务塑造了独特的氛围，让各种充满想象力的思维和精神能互相交流融合。Our gracious, unscripted service creates an atmosphere in which imaginative minds mingle and kindred spirits congregate.客人会欣赏安达仕清新而不繁复、历久弥新且没有噱头的的奢华。Customers prefer Andaz for its fresh, uncomplicated luxury that is timeless and ‘gimmick’ free.” We are looking for future partners to create Inspiring Experiences.欢迎来到你上海最好朋友的家Welcome To Your Best Friend’s Home in Shanghai我们是安达仕的主人。We are the host of Andaz.作为一个主人，我们对待酒店的客人就像邀请最好的朋友来家里一样，使他们体验到宾至如归的难忘经历，并因此成为酒店的常客。最重要的是，我们让客人体验到了安达仕不仅仅是一家酒店，更是他们在上海最好朋友的家。We create the experience that inspires our guests to want to stay in Andaz Shanghai again on their next visit.? Because we play Host to them, just like best friends visiting your home,we make things happen. Most importantly, we make Andaz more than a hotel.网址：andazshanghai.com请勿以附件形式发送你的简历。Pease send your CV by e-mail without attachment.