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1、Supervisesand directs Reception and Reservations personnel.
监督和指导接待以及预定工作。
2、EnsuresVIPs and priority club guests receive special attention.
确保接待重要客人和贵宾的特殊服务。
3、Reportsdirectly to and communicates with the Front Office Manager on all pertinentmatters affecting guest service and hotel operations.
直接与前厅经理联系和报告所有影响客人的有关服务和酒店运营。
4、Should be effective in reporting system and decision making.
能够根据不同情形采取有效措施并做出正确决定。
5、To ensure guest satisfaction through out their stay and efficiently handle their complaints.
确保顾客入住期间的满意度并妥善处理好客人的投诉。
6、Ensuresfront line staf comply with FIT Marketing techniques and maximize sales.
确保前线员工按照FIT市场方式和最佳化销售方式进行操作。
7、Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.
在交接班期间确保做到两个班次工作的无缝衔接。?
三亚亚龙湾华宇度假酒店是由山西华宇集团按照国际五星级标准投资兴建的酒店。酒店位于三亚市美丽的热带海滨国家旅游度假区中心亚龙湾,设备齐全的商务设施和周到殷勤的会议服务,以及一应俱全的休闲娱乐设施,使酒店成为举办商务会议和休闲度假的理想圣地。坐落于酒店中心的百花谷商业街是三亚仅有的大型国际商业休闲区,云集了世界知名品牌商店及众多中外著名特色餐厅。Huayu Resort & Spa Yalong Bay Sanya is the five-star hotel which invested according to international five star standards by Shanxi Huayu Group. The hotel is located in beautiful tropical coast - Yalong Bay National Resort District. Full equipped business facilities, thoughtful diligent conference service and entertainment facilities make the hotel become the ideal sanctuary that holds business conference and leisure vacation. 如果您有良好的服务意识及沟通能力,并对酒店招聘的职位产生兴趣,请把您的简历发送到企业邮箱:career@huayusanya.com,我们真诚地欢迎更多的同仁加入进来,成为华宇度假酒店的一份子。我们将为您提供具有竞争力的薪资福利及颇具潜力的事业发展机会!If you have a good sense of service, communication ability and interested in hotel’s offered position, please send your resume to hotel email: career@huayusanya.com, we sincerely welcome more colleagues to join in, become a part of Huayu Resort & Spa Yalong Bay Sanya. We will offer competitive salary and benefit and a potential of the career development opportunity.