与顾客建立并保持融洽的客户关系,有效处理客人的投诉,满足客人的需求和对理疗服务的咨询,及时对客人的意见作出反馈和记录
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback
亲自与各位顾客确认并确保客人享受到了凯悦标准规定的“最佳体验”
Personally verify that all guests are receiving the best possible service in line with the “Spa Experience Programme” and the hotel standards
确保及时更新当前的促销,政策改动和备忘录
Awareness of all current promotions, policy changes and memorandums
准备每日,每周,每月的报表,包括数据的统计分析,设备的使用,市场的评估
Prepares all daily, weekly and monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation
根据区域水疗总监和酒店管理层的要求按时出席各种会议
Attends meetings and briefings as required by Hotel Management and Area Spa Director
定期回顾Spa的各项政策和进程,采取有效的措施,制定并提出改进建议
Regular review all policies and procedures relating to the spa taking action to formulate and propose improvements
确保员工完全理解凯悦国际关于水疗的各项政策和规定,并按照规章制度执行
To ensure that the associate have a complete understanding of and adhere to all polices and procedures
协助准备年度水疗中心商业计划与月度水疗市场推广计划
Assist with the preparation of annual Spa Business Plan and prepare Spa Marketing Workbook on a monthly basis
每天更新和回顾水疗中心日营业报表
Updates and reviews Daily Revenue Report, each day
柏悦 - Park Hyatt,是凯悦酒店集团旗下最极致奢华的精品酒店,提供由心的个性化服务和与众不同的私人氛围。柏悦针对追求高品位和奢华享受的客户,其典雅的设计、有格调的装修风格,给客户体验提供前所未有的体验。在全球的柏悦酒店当中,没有两家柏悦酒店是一样的。每一家柏悦酒店各自拥有其独特的外表及魅力,均以制造难忘的体验为目标。广州柏悦酒店坐落于鸟瞰城市新核心及中央商务区的富力盈凯广场53层之上,尽揽羊城醉人美景,为城市的风景线徒添华丽之魅。毗邻历史悠久的珠江河畔,酒店置于珠江新城中最优越地段,与广州塔、广州歌剧院及独具魅力的花城广场并美为邻。酒店交通便利,与白云国际机场距离40公里,与广州东站相距不过3公里。专为品味不凡的旅者而设,广州柏悦酒店将会成为最受欢迎的私人府邸,融合奢华设备及时尚设施,这里定将成为广州的新焦点。酒店拥有206间宽敞奢适的现代化客房,包括35间套房,将在日新月异的城市中为您营造温暖如初的惬意居所。顶层各种卓越精美的饮食静候您的光临,包括一间市内最高的露天屋顶酒吧,其180度观景视角可尽享城市和珠江壮丽景色。别具匠心的菜肴采用最新鲜的当季食材,以国际和中国南方菜系为主,细心呵护客人的百变味蕾。享受身心放松的专属水疗、畅游市区最高的25米室内泳池、体验最先进的健身设施,让您全方位领略健康惬意的休闲之选。