招聘行李员 Bellboy_北京日出东方凯宾斯基酒店&雁栖岛招聘信息-最佳东方

JOB RESPONSIBILITIES

岗位职责

· Welcomes the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assists them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.

根据凯宾斯基的标准以友好，关怀的方式欢迎客人的到来并帮助客人有效，及时的将行李送至房间，确保客人满意度。

· Escorts guests to their room. For first time guests, explains hotel services. In the room, provides further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintains a friendly and caring conversation.

护送客人回客房。为第一次到店客人阐明酒店服务。在房间里，提供进一步的设施说明，确保客人舒适入住。对于常住客人，保持友好和关怀的谈话。

· Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.

掌握客人可能感兴趣的任何酒店产品和服务以及旅游和商务旅行的信息。

· Handles guest requests in a polite and efficient manner, refers requests to relevant staff if needed to ensure customer satisfaction. Follows up when necessary.

礼貌并有效的处理客人的要求和投诉。为确保客人的满意度，予以相关员工更深层次的指导。必要时予以跟进。

· Collects luggage from guest rooms and keeps them in a secure area until guest departure.

将行李从客人房间取出并使他们在一个安全区域直到离店。

· Maintains visibility in the lobby entrance area and offers assistance to guests when sees them carrying their luggage on their own.

在大厅入口区域保持可见性并当看到客人自己携带行李时予以帮助。

· Upon requests, stores guest luggage into the luggage storage room. Handles all luggage’s with care.

如客人有需求，将客人行李存入行李寄放室。小心放置所有行李。

· Maintains cleanliness and tidiness of luggage storage room.

保持行李寄放室的清洁和整洁。

· Maintains cleanliness and tidiness of the entrance area of the hotel (inside and outside).

维护酒店入口区域的清洁和整洁（内部和外部）。

· Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

其他由主管或经理随时分配给您的职责。

· Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据酒店运营需要可以随时添加其他责任和任务。

About Kempinski:Created in 1897, Kempinski Hotels is Europe’s luxury hotel group. Kempinski’s rich heritage of unique personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 77 five-star hotels in 30 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, which is celebrating its tenth anniversary in 2014.关于凯宾斯基酒店集团：创建于1897年，凯宾斯基是欧洲古老的奢华酒店集团。独特的个性化服务、卓越的待客之道，辅以旗下各家酒店的专属性与独特性，成为凯宾斯基的悠久传统。如今，凯宾斯基酒店集团已经在全球30个国家拥有77家五星级饭店，同时在欧洲、中东、非洲和亚洲在继续增加新的项目。每家酒店均秉承传统，延续凯宾斯基品牌的优势和成功。无论是历史悠久的地标性项目、屡获殊荣的城市生活酒店、杰出的度假村，还是名声显赫的酒店公寓，每一处让客人充分感受当地文化传统的同时，满足其对于品质的期待。凯宾斯基是世界上独立酒店联盟“全球酒店联盟”的发起成员。2014年，“全球酒店联盟”成立十周年。About Sunrise Kempinski Hotel, Beijing & Yanqi Island Located 60 km north of Beijing's city centre, alongside the picturesque Yanqi Lake and boasting panoramic views of Yan Mountain and the Great Wall, Sunrise Kempinski Hotel, Beijing & Yanqi Island is Kempinski’s largest property in China. Over the past year, Sunrise Kempinski Hotel Beijing & Yanqi Island has surprised the global community with its unique facilities, and architecture and its positioning on the market as a MICE and leisure destination, and continues to do today. The distinguished destination comprises a total of 14 hotels, including Sunrise Kempinski Hotel Beijing, with 320 rooms, located on the lakeshore; Beijing Yanqi Hotel, with 110 rooms; and 12Beijing Yanqi Island Pavilion, with 178 rooms, on Yanqi Island. Leisure facilities include 10 restaurants and bars, two Kempinski The Spas, two Kids Clubs, one private marina, the Yanqi Pagoda, recreational and fitness facilities, and beautifully-landscaped gardens. With 14,069 sqm of meeting space, spread across the 8,277-square-metre Beijing Yanqi Lake International Conference Centre, and hotels with four ballrooms and 23 meeting rooms, this destination is designed to host high profile government conferences and is set to be the location of choice for global summits and large-scale international meetings in the region. The Sunrise Kempinski Hotel, Beijing & Yanqi Island destination was the Official Host Venue for APEC China 2014, Understanding China 2015, the G20 Science, Technology and Innovation Ministers Meeting 2016, the G20 Energy Ministerial Meeting 2016, the First Belt and Road Forum 2017, the 4th China-Africa Media Cooperation 2018, the Second Belt and Road Forum 2019 and VIP Service rendered to Beijing 2022 OLYMPIC GAMES. Be it dining with loved ones, entertaining business associates, hosting a meeting or staging a conference, celebrating a large or intimate wedding, or a weekend escape with the family, Sunrise Kempinski Hotel, Beijing & Yanqi Island offers guests exclusive travel in style. 关于北京日出东方凯宾斯基酒店：位于北京市区以北60公里，坐落于风景如画的雁栖湖畔，比邻壮丽的燕山山脉和雄伟的慕田峪长城，凯宾斯基酒店管理集团在中国区的大型项目——北京日出东方凯宾斯基酒店&雁栖岛由此展开。该项目包括北京日出东方凯宾斯基酒店以及雁栖岛；在雁栖岛上不仅有北京雁栖酒店，12栋北京雁栖岛国宾别墅，还有北京雁栖湖国际会议中心以及雁栖塔；使其成为耐人寻味的奢华休闲度假及会议目的地。目的地共拥有590间客房与套房，10个餐厅和酒吧，2个凯宾斯基水疗中心，1个私家游艇码头，2个儿童俱乐部，1座雁栖塔，以及完善的康乐健身设施和拥有自然景观设计的皇家园林。此外，目的地还拥有14069平方米的会议设施，包括一个8277平方米的会议中心、4个大宴会厅和23个会议厅。目的地曾是2014年“亚太经合组织会议”，2015年“读懂中国”会议，2016年“G20能源、科技部长会议”，2017年第一届“一带一路”国际合作高峰论坛，2018年“中非媒体合作论坛”，2019年第二届“一带一路”国际合作高峰论坛的官方举办地，以及2022年北京冬季奥林匹克运动会官方指定国家元首接待服务酒店。无论是休闲度假，浪漫求婚及婚礼，庆祝派队，还是商务旅行和宴请，公司会议和年会，以及大型国际会议，北京日出东方凯宾斯基酒店&雁栖岛都将为宾客打造精彩纷呈和令人陶醉的品味之旅。 (Huairou)Weekly interview time: Every Tuesday & Thursday 14:00-17:00怀柔坐标，每周二、周四下午2:00 - 5:00 为公开面试时间。Address/Interview Address：Courtyard No. 11 Yanqi Lake South Road, Huairou District, Beijing 办公室地址/面试地址：北京市怀柔区雁栖湖南路11号院。我们提供：五险一金、工作餐、员工宿舍、员工班车、带薪年假。