招聘前台接待 Front Desk Agent_北京日出东方凯宾斯基酒店&雁栖岛招聘信息-最佳东方

JOB RESPONSIBILITIES

岗位职责

· Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.

按照凯宾斯基和LQA标准，以友好关心的方式为住店客人办理入住并未离店客人办理退房。

· Ensure that LQA results are above 88%.

确保LQA评分达到88%以上。

· Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.

办理入住登记手续时，尽可能根据客人喜好安排房间。如果需要，帮助客人填写登记表。运用建设性销售技巧推销客房及其他酒店服务。确认客人付款方式，遵循既定信用制度，接受现金支付。

· Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.

办理结帐手续时，执行结帐程序完毕后交给客人一份发票。

· Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.

执行前台出纳一切帐务交易，例如：根据程序入帐，兑换外币。下班时平帐。

· Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.

无论电话或面对面交流，均应礼貌地回答客人讯问。提供或接收信息并采取相应行动，或移交给相关人员处理。例如：提供保险箱，处理留言，处理投诉。

· Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

协助客房部更新房间状态，例如：通知团队离店时间，延迟结帐，提前登记入住以及其它特殊需要。

· Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.

随时了解酒店服务设施信息以及每日会议活动。

· Possess a working knowledge of the room reservation procedures.

掌握预定程序。

· Maintain the neatness of his/her working area.

保持工作区域清洁卫生。

· Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据酒店运营需要可以随时添加其他责任和任务。

About Kempinski:Created in 1897, Kempinski Hotels is Europe’s luxury hotel group. Kempinski’s rich heritage of unique personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 77 five-star hotels in 30 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, which is celebrating its tenth anniversary in 2014.关于凯宾斯基酒店集团：创建于1897年，凯宾斯基是欧洲古老的奢华酒店集团。独特的个性化服务、卓越的待客之道，辅以旗下各家酒店的专属性与独特性，成为凯宾斯基的悠久传统。如今，凯宾斯基酒店集团已经在全球30个国家拥有77家五星级饭店，同时在欧洲、中东、非洲和亚洲在继续增加新的项目。每家酒店均秉承传统，延续凯宾斯基品牌的优势和成功。无论是历史悠久的地标性项目、屡获殊荣的城市生活酒店、杰出的度假村，还是名声显赫的酒店公寓，每一处让客人充分感受当地文化传统的同时，满足其对于品质的期待。凯宾斯基是世界上独立酒店联盟“全球酒店联盟”的发起成员。2014年，“全球酒店联盟”成立十周年。About Sunrise Kempinski Hotel, Beijing & Yanqi Island Located 60 km north of Beijing's city centre, alongside the picturesque Yanqi Lake and boasting panoramic views of Yan Mountain and the Great Wall, Sunrise Kempinski Hotel, Beijing & Yanqi Island is Kempinski’s largest property in China. Over the past year, Sunrise Kempinski Hotel Beijing & Yanqi Island has surprised the global community with its unique facilities, and architecture and its positioning on the market as a MICE and leisure destination, and continues to do today. The distinguished destination comprises a total of 14 hotels, including Sunrise Kempinski Hotel Beijing, with 320 rooms, located on the lakeshore; Beijing Yanqi Hotel, with 110 rooms; and 12Beijing Yanqi Island Pavilion, with 178 rooms, on Yanqi Island. Leisure facilities include 10 restaurants and bars, two Kempinski The Spas, two Kids Clubs, one private marina, the Yanqi Pagoda, recreational and fitness facilities, and beautifully-landscaped gardens. With 14,069 sqm of meeting space, spread across the 8,277-square-metre Beijing Yanqi Lake International Conference Centre, and hotels with four ballrooms and 23 meeting rooms, this destination is designed to host high profile government conferences and is set to be the location of choice for global summits and large-scale international meetings in the region. The Sunrise Kempinski Hotel, Beijing & Yanqi Island destination was the Official Host Venue for APEC China 2014, Understanding China 2015, the G20 Science, Technology and Innovation Ministers Meeting 2016, the G20 Energy Ministerial Meeting 2016, the First Belt and Road Forum 2017, the 4th China-Africa Media Cooperation 2018, the Second Belt and Road Forum 2019 and VIP Service rendered to Beijing 2022 OLYMPIC GAMES. Be it dining with loved ones, entertaining business associates, hosting a meeting or staging a conference, celebrating a large or intimate wedding, or a weekend escape with the family, Sunrise Kempinski Hotel, Beijing & Yanqi Island offers guests exclusive travel in style. 关于北京日出东方凯宾斯基酒店：位于北京市区以北60公里，坐落于风景如画的雁栖湖畔，比邻壮丽的燕山山脉和雄伟的慕田峪长城，凯宾斯基酒店管理集团在中国区的大型项目——北京日出东方凯宾斯基酒店&雁栖岛由此展开。该项目包括北京日出东方凯宾斯基酒店以及雁栖岛；在雁栖岛上不仅有北京雁栖酒店，12栋北京雁栖岛国宾别墅，还有北京雁栖湖国际会议中心以及雁栖塔；使其成为耐人寻味的奢华休闲度假及会议目的地。目的地共拥有590间客房与套房，10个餐厅和酒吧，2个凯宾斯基水疗中心，1个私家游艇码头，2个儿童俱乐部，1座雁栖塔，以及完善的康乐健身设施和拥有自然景观设计的皇家园林。此外，目的地还拥有14069平方米的会议设施，包括一个8277平方米的会议中心、4个大宴会厅和23个会议厅。目的地曾是2014年“亚太经合组织会议”，2015年“读懂中国”会议，2016年“G20能源、科技部长会议”，2017年第一届“一带一路”国际合作高峰论坛，2018年“中非媒体合作论坛”，2019年第二届“一带一路”国际合作高峰论坛的官方举办地，以及2022年北京冬季奥林匹克运动会官方指定国家元首接待服务酒店。无论是休闲度假，浪漫求婚及婚礼，庆祝派队，还是商务旅行和宴请，公司会议和年会，以及大型国际会议，北京日出东方凯宾斯基酒店&雁栖岛都将为宾客打造精彩纷呈和令人陶醉的品味之旅。 (Huairou)Weekly interview time: Every Tuesday & Thursday 14:00-17:00怀柔坐标，每周二、周四下午2:00 - 5:00 为公开面试时间。Address/Interview Address：Courtyard No. 11 Yanqi Lake South Road, Huairou District, Beijing 办公室地址/面试地址：北京市怀柔区雁栖湖南路11号院。我们提供：五险一金、工作餐、员工宿舍、员工班车、带薪年假。