助理礼宾司 Assistant Chief Concierge
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发布于 2021-07-03
助理礼宾司 Assistant Chief Concierge
面议
北京 | 经验不限 | 大专 | 招1人
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职位描述

JOB RESPONSIBILITIES

工作职责


Comprehensive knowledge of local tourist attractions, restaurants, shows, bars and night clubs.

掌握当地旅游景点,饭店,演出,酒吧和夜店的全面知识。


Extensive network in all aspects of entertainment and trendy places

广泛的在网上搜索娱乐和潮流聚集地。


Exceptional guest relations interaction

特殊客户关系互动。


Instruct and give clear directions to guests as requested

给客人指导并给予清晰地方向。


Negotiate best rates for hotel guests

为酒店客人协商最优惠利率。


Organize and lead the concierge team, valet parking, bellman, drivers and doorman to ensure service excellence.

组织和领导礼宾部团队,代客泊车服务,行李员,司机和门童,确保卓越的服务。


Bear management responsibility for the processes in the Hotel front driveway. Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.

承担酒店车道程序的管理责任。专业的指导和管理所有员工的工作,设置工作安排并计算工作时间,协助制定假期计划。


Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby / Concierge area by agreement with the Front Office.

经过前厅部同意,通过信息和销售会议的高水平管理以及在大堂/礼宾区域优化处理的任务,确保全面的客户支持。


Ensure the well-being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.

确保所有员工的福利,编制部门工作计划,确保为部门员工举行会议。


Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.

在礼宾部,确保对新团队成员进行部门介绍并监督培训过程。


Greeting Guests.

欢迎客人


Organize the transports of luggage.

组织行李运送。


Supervise grooming and appearance of the concierge team.

监管礼宾部团队的仪容仪表。


Report any unusual situations to the Front Office Manager

向前厅经理报告一切不正常情况。


Maintaining Front Office stationary stocks

维护前厅部不动产。


Ensuring a relational and smooth work sequence at all times.

确保相关工作顺利进行。


Follow Kempinski SOPs at all times and ensure departmental compliance.

遵循并确保部门遵守凯宾斯基标准操作程序。


Any other duties, which may be assigned to you from time to time as directed by Front Office Manager.

其前厅经理随时分配给您的职责。


Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据酒店运营需要可以随时添加其他责任和任务。


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公司地址
怀柔区雁栖湖南路11号院
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 国有企业
    企业性质
 About Kempinski:Created in 1897, Kempinski Hotels is Europe’s luxury hotel group. Kempinski’s rich heritage of unique personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 77 five-star hotels in 30 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, which is celebrating its tenth anniversary in 2014.关于凯宾斯基酒店集团:创建于1897年,凯宾斯基是欧洲古老的奢华酒店集团。独特的个性化服务、卓越的待客之道,辅以旗下各家酒店的专属性与独特性,成为凯宾斯基的悠久传统。如今,凯宾斯基酒店集团已经在全球30个国家拥有77家五星级饭店,同时在欧洲、中东、非洲和亚洲在继续增加新的项目。每家酒店均秉承传统,延续凯宾斯基品牌的优势和成功。无论是历史悠久的地标性项目、屡获殊荣的城市生活酒店、杰出的度假村,还是名声显赫的酒店公寓,每一处让客人充分感受当地文化传统的同时,满足其对于品质的期待。凯宾斯基是世界上独立酒店联盟“全球酒店联盟”的发起成员。2014年,“全球酒店联盟”成立十周年。About Sunrise Kempinski Hotel, Beijing & Yanqi Island Located 60 km north of Beijing's city centre, alongside the picturesque Yanqi Lake and boasting panoramic views of Yan Mountain and the Great Wall, Sunrise Kempinski Hotel, Beijing & Yanqi Island is Kempinski’s largest property in China. Over the past year, Sunrise Kempinski Hotel Beijing & Yanqi Island has surprised the global community with its unique facilities, and architecture and its positioning on the market as a MICE and leisure destination, and continues to do today. The distinguished destination comprises a total of 14 hotels, including Sunrise Kempinski Hotel Beijing, with 320 rooms, located on the lakeshore; Beijing Yanqi Hotel, with 110 rooms; and 12Beijing Yanqi Island Pavilion, with 178 rooms, on Yanqi Island. Leisure facilities include 11 restaurants and bars, two Kempinski The Spas, two Kids Clubs, one private marina, the Yanqi Pagoda, recreational and fitness facilities, and beautifully-landscaped gardens. With 14,069 sqm of meeting space, spread across the 8,277-square-metre Beijing Yanqi Lake International Conference Centre, and hotels with four ballrooms and 23 meeting rooms, this destination is designed to host high profile government conferences and is set to be the location of choice for global summits and large-scale international meetings in the region. The Sunrise Kempinski Hotel, Beijing & Yanqi Island destination was the Official Host Venue for APEC China 2014, Understanding China 2015, the G20 Science, Technology and Innovation Ministers Meeting 2016, the G20 Energy Ministerial Meeting 2016, the First Belt and Road Forum 2017, the 4th China-Africa Media Cooperation 2018 and the Second Belt and Road Forum 2019. Be it dining with loved ones, entertaining business associates, hosting a meeting or staging a conference, celebrating a large or intimate wedding, or a weekend escape with the family, Sunrise Kempinski Hotel, Beijing & Yanqi Island offers guests exclusive travel in style. 关于北京日出东方凯宾斯基酒店:   位于北京市区以北60公里,坐落于风景如画的雁栖湖畔,比邻壮丽的燕山山脉和雄伟的慕田峪长城,凯宾斯基酒店管理集团在中国区的大型项目——北京日出东方凯宾斯基酒店&雁栖岛由此展开。   该项目包括北京日出东方凯宾斯基酒店以及雁栖岛;在雁栖岛上不仅有北京雁栖酒店,12栋北京雁栖岛国宾别墅,还有北京雁栖湖国际会议中心以及雁栖塔;使其成为耐人寻味的奢华休闲度假及会议目的地。   目的地共拥有590间客房与套房,11个餐厅和酒吧,2个凯宾斯基水疗中心,1个私家游艇码头,2个儿童俱乐部,1座雁栖塔,以及完善的康乐健身设施和拥有自然景观设计的皇家园林。此外,目的地还拥有14069平方米的会议设施,包括一个8277平方米的会议中心、4个大宴会厅和23个会议厅。   目的地曾是2014年“亚太经合组织会议”,2015年“读懂中国”会议,2016年“G20能源、科技部长会议”,2017年第一届“一带一路”国际合作高峰论坛,2018年“中非媒体合作论坛”及2019年第二届“一带一路”国际合作高峰论坛的官方举办地。    无论是休闲度假,浪漫求婚及婚礼,庆祝派队,还是商务旅行和宴请,公司会议和年会,以及大型国际会议,北京日出东方凯宾斯基酒店&雁栖岛都将为宾客打造精彩纷呈和令人陶醉的品味之旅。 (Huairou)Weekly interview time: Every Tuesday & Thursday 14:00-17:00怀柔坐标,每周二、周四下午2:00 - 5:00 为公开面试时间。Address/Interview Address:Courtyard No. 11 Yanqi Lake South Road, Huairou District, Beijing 办公室地址/面试地址:北京市怀柔区雁栖湖南路11号院。我们提供:五险一金、工作餐、员工宿舍、员工班车、带薪年假。
怀柔区雁栖湖南路11号院
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