楼层经理 Floor Manager
6.5千-7.5千
停止招聘
发布于 2022-10-08
楼层经理 Floor Manager
6.5千-7.5千
北京 | 3年以上 | 大专 | 招1人
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工作职责


Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards. 

管理客房部员工,确保不管是内部还是外部的客人和客户,都能得带及时周到的服务,并确保遵守酒店的标准。


On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.

每天负责客房服务员和公共区域保洁员的工作和特殊项目的职责分配,跟进进度,保证行政管家知悉。


Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.

随机检查房间,尤其是分配给V.I.P.、V.V.I.P和回头客,并为这些客人协调鲜花需求和其他特殊要求。


Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.

检查楼层/公共区域以确保设施、设备和用品的清洁和良好维护;检查外部承包商的工作以确保他们按照合同履行责任并采取纠正措施以满足凯宾斯基的标准。


Participate in the recruitment of new staff by screening and interviewing applicants.

参与新员工的招聘,进行筛选和应征者面试。


Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.  

确认部门培训需求,发展培训计划并在培训实施前得到行政管家的批准。


Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.

保证让客房部员工了解日常经营的活动和挑战,并提供所有工作职责相关的信息。


Anticipate and maintain all equipments and supplies and assure their availability.  Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.

预见和维护所有设备和供应品并确保可用。控制所有客用品和清洁用品的使用确保符合预算并确保适当地使用设备和工具。


Handle comments and requests from guests and other departments to meet their satisfaction.  Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.

处理来自客人和其他部门的意见和要求以达到他们的满意。向行政管家提出意见以提升由客房部提供的服务。


Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.

监控为员工和客人提供的客房部程序包括失物招领、要键控制、安全应急程序和健康与安全程序。


Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.

参加不同的客房项目如大扫除、涉及调度、检查、保留纪录、跟进并与其他相关部门保持沟通。


Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.

协助行政管家准备年度人员编制、固定资产预算和部门预算以达到业务目标。


Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.

完成本职位相关的一些行政职责如参加会议,撰写报告,维护每日日志等。


Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据酒店和业务需要,可随时增加相应的职责和任务


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怀柔区雁栖湖南路11号院
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 国有企业
    企业性质
 About Kempinski:Created in 1897, Kempinski Hotels is Europe’s luxury hotel group. Kempinski’s rich heritage of unique personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 77 five-star hotels in 30 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, which is celebrating its tenth anniversary in 2014.关于凯宾斯基酒店集团:创建于1897年,凯宾斯基是欧洲古老的奢华酒店集团。独特的个性化服务、卓越的待客之道,辅以旗下各家酒店的专属性与独特性,成为凯宾斯基的悠久传统。如今,凯宾斯基酒店集团已经在全球30个国家拥有77家五星级饭店,同时在欧洲、中东、非洲和亚洲在继续增加新的项目。每家酒店均秉承传统,延续凯宾斯基品牌的优势和成功。无论是历史悠久的地标性项目、屡获殊荣的城市生活酒店、杰出的度假村,还是名声显赫的酒店公寓,每一处让客人充分感受当地文化传统的同时,满足其对于品质的期待。凯宾斯基是世界上独立酒店联盟“全球酒店联盟”的发起成员。2014年,“全球酒店联盟”成立十周年。About Sunrise Kempinski Hotel, Beijing & Yanqi Island Located 60 km north of Beijing's city centre, alongside the picturesque Yanqi Lake and boasting panoramic views of Yan Mountain and the Great Wall, Sunrise Kempinski Hotel, Beijing & Yanqi Island is Kempinski’s largest property in China. Over the past year, Sunrise Kempinski Hotel Beijing & Yanqi Island has surprised the global community with its unique facilities, and architecture and its positioning on the market as a MICE and leisure destination, and continues to do today. The distinguished destination comprises a total of 14 hotels, including Sunrise Kempinski Hotel Beijing, with 320 rooms, located on the lakeshore; Beijing Yanqi Hotel, with 110 rooms; and 12Beijing Yanqi Island Pavilion, with 178 rooms, on Yanqi Island. Leisure facilities include 11 restaurants and bars, two Kempinski The Spas, two Kids Clubs, one private marina, the Yanqi Pagoda, recreational and fitness facilities, and beautifully-landscaped gardens. With 14,069 sqm of meeting space, spread across the 8,277-square-metre Beijing Yanqi Lake International Conference Centre, and hotels with four ballrooms and 23 meeting rooms, this destination is designed to host high profile government conferences and is set to be the location of choice for global summits and large-scale international meetings in the region. The Sunrise Kempinski Hotel, Beijing & Yanqi Island destination was the Official Host Venue for APEC China 2014, Understanding China 2015, the G20 Science, Technology and Innovation Ministers Meeting 2016, the G20 Energy Ministerial Meeting 2016, the First Belt and Road Forum 2017, the 4th China-Africa Media Cooperation 2018 and the Second Belt and Road Forum 2019. Be it dining with loved ones, entertaining business associates, hosting a meeting or staging a conference, celebrating a large or intimate wedding, or a weekend escape with the family, Sunrise Kempinski Hotel, Beijing & Yanqi Island offers guests exclusive travel in style. 关于北京日出东方凯宾斯基酒店:   位于北京市区以北60公里,坐落于风景如画的雁栖湖畔,比邻壮丽的燕山山脉和雄伟的慕田峪长城,凯宾斯基酒店管理集团在中国区的大型项目——北京日出东方凯宾斯基酒店&雁栖岛由此展开。   该项目包括北京日出东方凯宾斯基酒店以及雁栖岛;在雁栖岛上不仅有北京雁栖酒店,12栋北京雁栖岛国宾别墅,还有北京雁栖湖国际会议中心以及雁栖塔;使其成为耐人寻味的奢华休闲度假及会议目的地。   目的地共拥有590间客房与套房,11个餐厅和酒吧,2个凯宾斯基水疗中心,1个私家游艇码头,2个儿童俱乐部,1座雁栖塔,以及完善的康乐健身设施和拥有自然景观设计的皇家园林。此外,目的地还拥有14069平方米的会议设施,包括一个8277平方米的会议中心、4个大宴会厅和23个会议厅。   目的地曾是2014年“亚太经合组织会议”,2015年“读懂中国”会议,2016年“G20能源、科技部长会议”,2017年第一届“一带一路”国际合作高峰论坛,2018年“中非媒体合作论坛”及2019年第二届“一带一路”国际合作高峰论坛的官方举办地。    无论是休闲度假,浪漫求婚及婚礼,庆祝派队,还是商务旅行和宴请,公司会议和年会,以及大型国际会议,北京日出东方凯宾斯基酒店&雁栖岛都将为宾客打造精彩纷呈和令人陶醉的品味之旅。 (Huairou)Weekly interview time: Every Tuesday & Thursday 14:00-17:00怀柔坐标,每周二、周四下午2:00 - 5:00 为公开面试时间。Address/Interview Address:Courtyard No. 11 Yanqi Lake South Road, Huairou District, Beijing 办公室地址/面试地址:北京市怀柔区雁栖湖南路11号院。我们提供:五险一金、工作餐、员工宿舍、员工班车、带薪年假。
怀柔区雁栖湖南路11号院
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