招聘前厅副经理 Assistant Front Office Manager_北京日出东方凯宾斯基酒店&雁栖岛招聘信息-最佳东方

Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.

指导前厅工作，包括：入住，退房，给客人提供帮助同时确保所有服务工作按照酒店服务标准进行，提高客人满意度。

Participates in the development, implementation and review of the policies, procedures, practices and standards.

参与开发，实施并检查政策，程序，实践和标准。

Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations.

选择，培训，发展，安排和管理直属下级的绩效，确保前台操作的有效运行。

Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling

通过控制房态，团队锁房，打包销售，升级销售使酒店收益最大化。

Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.

在高峰时期保持较高的预见能力以确保操作的平稳运行，提升良好的公共关系，采取纠正行动并处理客户投诉确保他们满意。

Greets VIP guests upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the duration of their stay.

迎接贵宾的入住并护送回到客房。在入住期间建立良好的关系并给予帮助。

Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.

与行政楼层办公室，客房部，市场销售部，工程部以及保安部协调前台的职责，确保在安全环境下的凯宾斯基标准下，给所有客人从入住到离店，提供友好又贴心的服务。

Identifies training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.

确定培训需要，计划培训活动并监督所有前厅部门的实施情况。跟进以确保遵从性和培训活动的效率。

Assists in the preparation of the annual budget and manning guide and manages within budgetary guidelines.

协助年度预算的准备并在预算的指导方针中指导和管理人员配备。

Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.

确保掌握应急程序，酒店推广，产品知识，贵宾接待，即来会议的情况并对直属下级作简单的相应指导以便所有前厅部员工能够回应并回答客人的请求和问题。

Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.

完成一系列的行政职责，如：主持和参加会议，写报告和备忘录以及其他具体职责相关的工作职能。

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

根据酒店运营需要可以随时添加其他责任和任务。

About Kempinski:Created in 1897, Kempinski Hotels is Europe’s luxury hotel group. Kempinski’s rich heritage of unique personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 77 five-star hotels in 30 countries and continues to add new properties in Europe, the Middle East, Africa and Asia. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts, and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, which is celebrating its tenth anniversary in 2014.关于凯宾斯基酒店集团：创建于1897年，凯宾斯基是欧洲古老的奢华酒店集团。独特的个性化服务、卓越的待客之道，辅以旗下各家酒店的专属性与独特性，成为凯宾斯基的悠久传统。如今，凯宾斯基酒店集团已经在全球30个国家拥有77家五星级饭店，同时在欧洲、中东、非洲和亚洲在继续增加新的项目。每家酒店均秉承传统，延续凯宾斯基品牌的优势和成功。无论是历史悠久的地标性项目、屡获殊荣的城市生活酒店、杰出的度假村，还是名声显赫的酒店公寓，每一处让客人充分感受当地文化传统的同时，满足其对于品质的期待。凯宾斯基是世界上独立酒店联盟“全球酒店联盟”的发起成员。2014年，“全球酒店联盟”成立十周年。About Sunrise Kempinski Hotel, Beijing & Yanqi Island Located 60 km north of Beijing's city centre, alongside the picturesque Yanqi Lake and boasting panoramic views of Yan Mountain and the Great Wall, Sunrise Kempinski Hotel, Beijing & Yanqi Island is Kempinski’s largest property in China. Over the past year, Sunrise Kempinski Hotel Beijing & Yanqi Island has surprised the global community with its unique facilities, and architecture and its positioning on the market as a MICE and leisure destination, and continues to do today. The distinguished destination comprises a total of 14 hotels, including Sunrise Kempinski Hotel Beijing, with 320 rooms, located on the lakeshore; Beijing Yanqi Hotel, with 110 rooms; and 12Beijing Yanqi Island Pavilion, with 178 rooms, on Yanqi Island. Leisure facilities include 10 restaurants and bars, two Kempinski The Spas, two Kids Clubs, one private marina, the Yanqi Pagoda, recreational and fitness facilities, and beautifully-landscaped gardens. With 14,069 sqm of meeting space, spread across the 8,277-square-metre Beijing Yanqi Lake International Conference Centre, and hotels with four ballrooms and 23 meeting rooms, this destination is designed to host high profile government conferences and is set to be the location of choice for global summits and large-scale international meetings in the region. The Sunrise Kempinski Hotel, Beijing & Yanqi Island destination was the Official Host Venue for APEC China 2014, Understanding China 2015, the G20 Science, Technology and Innovation Ministers Meeting 2016, the G20 Energy Ministerial Meeting 2016, the First Belt and Road Forum 2017, the 4th China-Africa Media Cooperation 2018 and the Second Belt and Road Forum 2019. Be it dining with loved ones, entertaining business associates, hosting a meeting or staging a conference, celebrating a large or intimate wedding, or a weekend escape with the family, Sunrise Kempinski Hotel, Beijing & Yanqi Island offers guests exclusive travel in style. 关于北京日出东方凯宾斯基酒店：位于北京市区以北60公里，坐落于风景如画的雁栖湖畔，比邻壮丽的燕山山脉和雄伟的慕田峪长城，凯宾斯基酒店管理集团在中国区的大型项目——北京日出东方凯宾斯基酒店&雁栖岛由此展开。该项目包括北京日出东方凯宾斯基酒店以及雁栖岛；在雁栖岛上不仅有北京雁栖酒店，12栋北京雁栖岛国宾别墅，还有北京雁栖湖国际会议中心以及雁栖塔；使其成为耐人寻味的奢华休闲度假及会议目的地。目的地共拥有590间客房与套房，10个餐厅和酒吧，2个凯宾斯基水疗中心，1个私家游艇码头，2个儿童俱乐部，1座雁栖塔，以及完善的康乐健身设施和拥有自然景观设计的皇家园林。此外，目的地还拥有14069平方米的会议设施，包括一个8277平方米的会议中心、4个大宴会厅和23个会议厅。目的地曾是2014年“亚太经合组织会议”，2015年“读懂中国”会议，2016年“G20能源、科技部长会议”，2017年第一届“一带一路”国际合作高峰论坛，2018年“中非媒体合作论坛”及2019年第二届“一带一路”国际合作高峰论坛的官方举办地。无论是休闲度假，浪漫求婚及婚礼，庆祝派队，还是商务旅行和宴请，公司会议和年会，以及大型国际会议，北京日出东方凯宾斯基酒店&雁栖岛都将为宾客打造精彩纷呈和令人陶醉的品味之旅。 (Huairou)Weekly interview time: Every Tuesday & Thursday 14:00-17:00怀柔坐标，每周二、周四下午2:00 - 5:00 为公开面试时间。Address/Interview Address：Courtyard No. 11 Yanqi Lake South Road, Huairou District, Beijing 办公室地址/面试地址：北京市怀柔区雁栖湖南路11号院。我们提供：五险一金、工作餐、员工宿舍、员工班车、带薪年假。