• 凯悦关爱
• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动
• 免费住房

 
主要职责
Main Duties
 
 
 
 
财务
Financial
 
 
§  熟悉凯悦酒店集团的收益审计目标，为酒店所有收入和收据提供有效地审计系统。
Understands Hyatt Hotels Corporation objectives in Income Audit as to provide an effective auditing system for all hotel revenues and receipts.
 
 
 
运作
Operational
 
 
§  按照财务部和审计部要求提供收支摘要报表，以便准备日报和月度报表。
Provides summary report of the revenues required by the Finance and Accounting Division to prepare daily and monthly reports.
§  提供必要的收入数据给各个部门主管，以便他们了解部门的营运情况，争取最大利润。
Provides Department Heads with the revenue figures necessary for them to operate their individual profit centre.
§  对夜审的工作进行审核，确保每日的收入均已收到并正确入帐。
Conducts audits on the work of Night Audit and ensuring all daily revenues been received and properly recorded.
§  根据现金变动的记录检查总出纳日报表。
Checks the daily General Cashier’s report against recorded cash movement.
§  对反映出当天所有交易的电脑日报表进行核查。
Verifies that the computerised Daily Report reflects completely all of the day’s transactions.
§  在系统中抽查日常房价和合同房价的正确性。
Spot checks the accuracy of regular and contractual room rates in the system.
§  和总出纳保持紧密合作，当需要补充发票时及时购买发票。
Co-ordinates with the General Cashier to purchase the official tax invoices when replenishment is required.
§  对餐饮部帐单、外币兑换水单、发票的号码进行检查，对任何遗失或跳号进行调查。
Checks the sequential use of Food and Beverage checks, foreign exchange vouchers, and official tax receipts and to investigate any missing or irregular forms.
§  每日检查客人挂帐余额，对可疑的帐项动向进行调查。
Reviews the guest ledger balances daily and researches questionable movements.
§  对离店后收费和逃帐进行调查。所有的细节均应转交给信贷副理，以便做进一步跟进。
Investigates late charges and skippers. All details should be forwarded to the Credit Manager for further action.
§  确保所有的员工挂账帐户在月底时及时关帐。
Ensures that all associate City Ledger Accounts are closed at month end.
§  解决房务部、健身俱乐部和洗衣房的问题帐单。
Carries out surprise checks of rooms, health club attendants and laundry operations.
§  解决备用现金和外币清点时所出现的问题。
Carries out surprise cash counts of cashier’s floats and foreign currency counts.
§  对前台员工执行的夜审程序进行审核。
Monitors the night audit programme run by the Front Desk personnel.
 
 
 
薪金和生产力的管理
Payroll & Productivity Management
 
 
§  指导下属确保生产力水平满足凯悦设计标准和凯悦酒店集团财务部营运手册的要求。-没有下属
Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Finance Operations Manual requirement. -No Subordinate
§  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。
Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
§  通过简化工作流程，回顾和不断探索所有员工的生产力水平改善。
Reviews and constantly seeks productivity level improvements of all associates through streamlining of work process.
 
 
 
人员管理
People Management
 
 
§  协助下属员工的录用、挑选和发展，培养员工掌握多项技能并承担多项工作。
Assists with the recruitment, selection and development of the subordinates to become multi skilled and perform multi tasks.
§  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有下属员工的工作进行紧密督导。-没有下属
Through hands-on management, supervises closely all Subordinate in the performance of their duties in accordance with Policies & Procedures and applicable laws. -No Subordinate
§  拥护和支持酒店的培训精神和以人为本的管理哲学，并和进修及培训发展部经理密切合作，积极培养和发展员工。
Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and take active role in the training and development of associates.
§  发展及协助针对提高技能和知识的培训活动。
Develops and assists with training activities focused on improving skills and knowledge.
§  确保员工完全理解酒店的规章制度并遵照执行。
Ensures associates have a complete understanding of Rules & Regulations and that behaviour complies.
§  监督员工士气并提供工作表现及发展的反馈。
Monitors associate morale and provides mechanism for performance feedback and development.
§  进行员工年度表现发展评估，提供真实和准确的回馈。
Conducts annual Performance Development, providing honest and appropriate feedback.
§  将指导原则及核心价值有效地传达给所有层级的员工。
Effectively communicates guiding principles and core values to all levels of associates.  
§  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
§  确保所有的员工最大限度的保护客人的私密。
Ensures all associates practice the utmost protection of guests’ privacy and confidentiality.
 
 
 
总则
General
 
 
§  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。-没有下属
Ensures services provided by the Income Audit staff are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. -No Subordinate
§  按要求出席所有会议并作出贡献。
Attends and contributes to all Meetings as required.
§  确保所有员工始终提供礼貌和专业的服务。
Ensures all associates provide courteous and professional service at all times.
§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling with truthful and diplomatic feedback.
§  确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
§  与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
§  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.
§  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
 
 

凯悦酒店集团的理念我们怀着喜悦的心情迎接八方来客，本着以人为本、以心换心的态度真诚待客，只为让您的旅程与众不同。我们全心全意关怀踏入酒店大门的每一个人，让他们能够达到自己的最佳状态。凯悦旗下的品牌各有千秋、各具特色，但我们所有的酒店都是以真诚的关怀服务宾客。这让我们在酒店行业独树一帜、尽显优势，朝实现理想迈进一大步——在我们进驻的所有市场上成为顾客的首选品牌。我们的信念 我们关爱每一个人，让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人，正因如此，我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商、社区成员和股东。“尽善尽美显真我”就是每时每刻都要忠于自我，做最真实的自己——专注心神、充实自我，随时准备直面外界的挑战。酒店介绍镇江苏宁凯悦酒店是由苏宁控股集团与凯悦酒店集团强强联合打造的地标性国际品牌酒店。酒店地处镇江市的商业核心位置，位于苏宁广场东塔楼，毗邻甲级写字楼及大型购物中心，拥有良好的商务环境，生活和娱乐设施应有尽有，交通也非常便利，从酒店到镇江火车站乘车仅需13分钟。镇江苏宁凯悦酒店集知名餐饮、国际会议设施、健身中心、游泳池为一体，336间豪华客房、行政酒廊、豪华宴会厅等设施，典雅的装潢风格和便利的设施配置，满足宾客多元化的需求。镇江苏宁凯悦酒店将会成为各类会议和活动的首选场地，并提供卓越的客房和餐饮服务，以吸引更多国内外宾客。我们热诚地欢迎各位酒店精英加入镇江苏宁凯悦，积极向上并充满热忱的凯悦团队在镇江等你。这会是一个全方位、高品质的学习成长平台，让我们迎接你的到来，见证你的成长！欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs，建立个人帐户以获悉更多职位信息。个人简历可投至angel.jiang@hyatt.com