• 凯悦关爱
• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动
• 免费住房

 
主要职责
Main Duties
 
 
营运
Operational
 
§ 对大堂、走廊、客房楼层和公共区域进行巡查。
Patrol lobby lounge, corridor, guest floor and public area.  
§ 与管理层、客人和员工进行面谈并询问，调查侵害、妨害、投诉、偷窃、暴力行为等事故。
Talking with management, our guests, associates and ask them something to Investigates infringement, harmful, complain, stealing and aggro.
§ 对公共区域的防火区、不安全的区域、丢失和无效的安全设备进行巡查。
Patrol public fireproofing area, unsafely area, lost control or unsafely equipment.
§ 警告制造麻烦的人，并留意陌生的访客。
Warned someone who makes trouble, and make an attention to the stranger visitors.
§ 协助事故中受伤的人，并写事故报告。
Assist the person who was injured in an accident, and make an accident report.
§ 如发现可疑的访客，通知相关部门。
Inform correlative department immediately if found suspect visitor.
§ 在紧急情况下，协助对员工的管理和执行。
Assist to administer and manage our associates in emergency situation.
§ 对有嫌疑逃帐的客人，协助检查客人房间，确定嫌疑后，扣押客人的私人物品。
Assist to check the guest’s room who wants to go without paying, once it is true, detain his personal things.
§ 处理并记录安全控制数据。
Handle and record the safety control data.
§ 掌控并维护电子和电脑的遥控器。
Control and maintain electrical and computer remote.
§ 协助酒店客人和员工的营运、服务。
Assist customer and associates operation, service.
§ 确保所有的消防安全设备始终在指定的地方并且可以使用。
Ensure all fire equipment is available used in pointing place all the time.
§ 确保所有消防通道出口出没有堵塞物。
Ensure no anything materials blocking the fire passage.
§ 确保大堂里客人行李的安全。
Ensure guests luggage safety in lobby lounge.
§ 指引抵店客人到办理入住登记的地方，同时为客人提行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
§ 指引客人及来访者到任何酒店的设施。
Directs guests and visitors to any of the Hotel’s facilities.
§ 根据上级或前台的安排为客人运送行李。
Transports guest’s luggage according manager or front office request.
§ 如有机会，客人上下车时为客人开、关车门。
Opens and closes car doors for guests whenever the opportunity arises.
§ 为离店及抵达的客人装、卸行李。
Loads and unloads guest’s luggage for arriving and departing guests.
§ 为客人呼叫出租车并解答问询。
Hails taxi/ cabs and answers inquiries.
§ 协助阻止车辆在行车道上乱停乱放。
Assists in preventing unauthorized parking in driveway.
§ 确保入口处没有不受欢迎和未经许可的人员。
Assists in prevent entrance of unauthorised or undesirable persons.
§ 协助阻止闲散人员和不受欢迎的人随意进入酒店。
Assists in prevent undesirable persons and unwelcome people to enter hotel by themselves.
§ 通过对人员进出的掌控，确保大堂的安全。
Ensure safety lobby by control person who arrive / leave hotel.
§ 指挥酒店车道的交通。
Establishes efficient traffic control at the Hotel driveway.
§ 遇到客人投诉或问题，如果不能立即解决，则向领班/副理汇报。
When meet guests complain or problems, reporting complaints or problems to team leader/ Assistant manager  if no immediate solution can be found
§ 保证具有营销员的态度，并抓住酒店内的一切销售机会。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
§ 确保对酒店和当地的产品高度了解。
Ensures a high level of product knowledge of hotel and local area.
§ 确保提供高水平并持续的客户服务。
Ensures provide excellent service and durative customer service.
§ 确保对酒店服务的完全了解。
Ensures have a complete understanding of guest service.
§ 阅读所有与保安部有关的通知。
Reads all memos concerning Security.
 
 
总则
General
 
§ 按要求出席所有会议并作出贡献。
Attends and contributes to all Meetings as required.
§ 始终提供礼貌和专业的服务。
Provides courteous and professional service at all times.
§ 根据安排参加酒店培训课程，以提高工作技能和知识。
In order to improve skill and knowledge, participate all hotel/department training as required
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.
§ 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§ 确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
According to Hotel, industry and company’s guideline, to response, change and implement any reasonable and additional tasks.

凯悦酒店集团的理念我们怀着喜悦的心情迎接八方来客，本着以人为本、以心换心的态度真诚待客，只为让您的旅程与众不同。我们全心全意关怀踏入酒店大门的每一个人，让他们能够达到自己的最佳状态。凯悦旗下的品牌各有千秋、各具特色，但我们所有的酒店都是以真诚的关怀服务宾客。这让我们在酒店行业独树一帜、尽显优势，朝实现理想迈进一大步——在我们进驻的所有市场上成为顾客的首选品牌。我们的信念 我们关爱每一个人，让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人，正因如此，我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商、社区成员和股东。“尽善尽美显真我”就是每时每刻都要忠于自我，做最真实的自己——专注心神、充实自我，随时准备直面外界的挑战。酒店介绍镇江苏宁凯悦酒店是由苏宁控股集团与凯悦酒店集团强强联合打造的地标性国际品牌酒店。酒店地处镇江市的商业核心位置，位于苏宁广场东塔楼，毗邻甲级写字楼及大型购物中心，拥有良好的商务环境，生活和娱乐设施应有尽有，交通也非常便利，从酒店到镇江火车站乘车仅需13分钟。镇江苏宁凯悦酒店集知名餐饮、国际会议设施、健身中心、游泳池为一体，336间豪华客房、行政酒廊、豪华宴会厅等设施，典雅的装潢风格和便利的设施配置，满足宾客多元化的需求。镇江苏宁凯悦酒店将会成为各类会议和活动的首选场地，并提供卓越的客房和餐饮服务，以吸引更多国内外宾客。我们热诚地欢迎各位酒店精英加入镇江苏宁凯悦，积极向上并充满热忱的凯悦团队在镇江等你。这会是一个全方位、高品质的学习成长平台，让我们迎接你的到来，见证你的成长！欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs，建立个人帐户以获悉更多职位信息。个人简历可投至angel.jiang@hyatt.com