• 凯悦关爱
• 管理规范
• 技能培训
• 进修发展
• 岗位晋升
• 五险一金
• 带薪年假
• 包吃包住
• 丰富活动
• 免费住房

 
主要职责
Main Duties
 
 
营运管理
Operational
 
§ 按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。
Carries out guestroom servicing/ maintenance works according to the established schedule and high quality of finishing work.
§ 操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。
Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations.
§ 根据既定的政策程序，处理所有燃料的运送、确认、储存和使用。
 
Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures.
§ 运用正确的工具和物料完成工作。
Maintains trolley with proper tools and materials to complete duties.
§ 立即报告领班工作中遇到的困难。
Reports immediately to Team Leader any difficulties in completing jobs.
§ 维护和确保所有的工具和设备始终处于正常而有序的状态。
Maintains and ensures all tool and equipment are in good order at all times.
§ 保持所有工作区域的清洁卫生，并且高于客房标准。
Maintains the cleanliness and high housekeeping standards in all works areas.
§ 根据分配进行特殊工程项目。
Carries out special projects as assigned.
§ 开展并完成所有的维护保养工作，尤其关注与顾客密切相关的工作。
Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs.
§ 确保工程部储物室的物资存货充足，并严格控制材料和库存的消耗。
Maintains the Engineering store and keeps close control on consumption of material and inventory.
§ 将零件及消耗品采购申请提交领班/工程师。
Submits request to the Team Leader/ Engineer for the purchases of parts and consumables.
§ 密切监督所有消耗，确保酒店所有部门能源的合理利用。
Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel.
§ 协助监控所有设备效能，为节能减少损耗提供建议。
Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage.
§ 将所有运营设备的操作手册和备用零件的清单保存于库房。
Keeps manuals and spare parts list of all operational equipment in library.
§ 始终严格遵守所有的安全规则。
Strictly adheres to all safety regulations at all times.
§ 根据核准的功能请求表，协助处理其它部门的特殊要求。
Provides Engineering assistance for all special request from other operation departments as per approved function request sheets.
§ 严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。
Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs.
§ 一旦发现与设备及安装有关的安全反常现象，报告领班和工程师。
Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer.
§ 将所有用完的工具归还到工具箱或仓库，作好工具的归位工作。
Returns and keeps all tools and equipment in designated cabinet or store after use.
 
 
行政
Administration
 
§ 维护工程部工作日志。
Maintains the Engineering Daily Log Book.
§ 及时提交所有顾客/员工的事故报告。
Submits all guest/ associate incident reports on a timely basis.
§ 依照酒店的“失物招领”程序，处理并上报“失物招领”物品。
Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.
 
 
总则
General
 
§ 确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。
Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
§ 按要求出席所有会议并作出贡献。
Attends and contributes to all Meetings as required.
§ 确保始终提供礼貌和专业的服务。.
Provides courteous and professional service at all times.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§ 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§ 确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 参加所有的核心培训和相关的技能培训。
Attends all Core training and related skills training.
§ 协助保障顾客和酒店财产的高度安全。
Assists in maintaining a high level of safety and security for guests and hotel property.
§ 必须完全熟悉所有的安全出口、紧急电话号码和设施。
To be fully conversant with all fire exits, emergency telephone numbers and facilities.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

凯悦酒店集团的理念我们怀着喜悦的心情迎接八方来客，本着以人为本、以心换心的态度真诚待客，只为让您的旅程与众不同。我们全心全意关怀踏入酒店大门的每一个人，让他们能够达到自己的最佳状态。凯悦旗下的品牌各有千秋、各具特色，但我们所有的酒店都是以真诚的关怀服务宾客。这让我们在酒店行业独树一帜、尽显优势，朝实现理想迈进一大步——在我们进驻的所有市场上成为顾客的首选品牌。我们的信念 我们关爱每一个人，让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人，正因如此，我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商、社区成员和股东。“尽善尽美显真我”就是每时每刻都要忠于自我，做最真实的自己——专注心神、充实自我，随时准备直面外界的挑战。酒店介绍镇江苏宁凯悦酒店是由苏宁控股集团与凯悦酒店集团强强联合打造的地标性国际品牌酒店。酒店地处镇江市的商业核心位置，位于苏宁广场东塔楼，毗邻甲级写字楼及大型购物中心，拥有良好的商务环境，生活和娱乐设施应有尽有，交通也非常便利，从酒店到镇江火车站乘车仅需13分钟。镇江苏宁凯悦酒店集知名餐饮、国际会议设施、健身中心、游泳池为一体，336间豪华客房、行政酒廊、豪华宴会厅等设施，典雅的装潢风格和便利的设施配置，满足宾客多元化的需求。镇江苏宁凯悦酒店将会成为各类会议和活动的首选场地，并提供卓越的客房和餐饮服务，以吸引更多国内外宾客。我们热诚地欢迎各位酒店精英加入镇江苏宁凯悦，积极向上并充满热忱的凯悦团队在镇江等你。这会是一个全方位、高品质的学习成长平台，让我们迎接你的到来，见证你的成长！欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs，建立个人帐户以获悉更多职位信息。个人简历可投至angel.jiang@hyatt.com