招聘健身中心服务员_镇江苏宁凯悦酒店招聘信息-最佳东方

行政

Administration

§ 负责及时专业的回应所有电话和邮件询问，在常规联系方式无法发挥作用时，负责信息的分发及传递。

Respond to all telephone calls enquiries and e-mail in a timely and professional manner Initiate the taking and the distribution of messages if the contacts are unavailable.

§ 根据行业、公司和酒店的指引，回应需求、改变。

To respond to any changes in the spa as indicated by the industry, company or the Hotel.

§ 确保保持工作环境的五星级水准，为所有客人留下积极正面的第一印象。

Ensure the maintenance of a five star environment and positive first impression for all guests.

§ 理解并严格遵守员工手册中的规章制度，尤其是酒店关于防火、卫生、健康和安全的制度。

To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene and health and safety.

宾客服务

Customer Service

§ 始终保持愉悦的态度，在客人光临时热情问候。

To be pleasant at all times and greet the guest upon arrival.

§ 与客人建立并保持良好的宾客关系，负责处理客人投诉、需求，并解答关于服务方面的询问。

Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on services.

§ 经常亲自确认客人得到符合凯悦品牌标准的优异服务。

Personally and frequently verify that guests are receiving the best possible service in line with Hyatt Hotels Corporation standards.

§ 问候并协助客人制定健身计划并亲自带领贵宾至健身房。

Greet and assist guests with activity planning and escort VIP guests to the fitness rooms.

§ 确保根据品牌标准为客人提供快捷的电话和留言服务。

Ensure a speedy telephone and message service at all times for guests as per brand standards.

§ 确保根据最新的促销活动、政策和通告,为客人提供相应的服务。

Ensure treatment guests maintain an up to date awareness of current promotions, policy changes and memorandums.

§ 熟悉所有餐厅和部门的产品知识。

Be familiar with product knowledge of all outlets and departments.

§ 积极寻求与客人接触的机会并保持卓越的公众关系。

Pro-active in seeking guest contact and maintaining excellent public relations.

§ 确保客史资料的实时更新。

Ensure that guest history records are up to date at all times.

§ 支持客人认知计划并维护相关的客史资料。

Support a consistent guest recognition programme and maintain a relevant guest database.

财务

Financial

§ 负责填写账单和收银工作。

To write bills and do cashiering.

§ 更新每日收入报告。

To update daily revenue report.

§ 努力使健身中心销售和盈利最大化。

Maximizes Fitness Center sales and revenues for the hotel.

§ 坚持酒店的信用政策，确保收到所有预期的收入。

Adhere to company credit policies to ensure all revenue expected will be received.

营运

Operational

§ 了解健身中心的优惠活动，并积极推广，熟知所有服务设施及服务项目的运营时间。

To be completely aware of Fitness Centre activities, and to promote these actively, completely familiar with all spa facility opening and closing hours as well as product and services offered

§ 根据顾客意见调查结果，确保所有改进措施贯彻执行。

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§ 解答所有与酒店或服务相关的问题。

Answers all general inquiries pertaining to the hotel and the various services offered.

§ 更新信息材料。

Keeps information material updated.

§ 正确了解酒店知识及旅游咨询。

Has an accurate knowledge of hotels and the tourism.

§ 处理客人投诉/担忧；与其他相关部门保持沟通。

Handles guest complaints / concerns; serves as a liaison with necessary departments.

§ 根据清单检查展示台、接待台和其他前台接待区域的设备设施。

To check display counter, reception counter and other reception area facilities according to checklist provided.

§ 了解健身中心的服务和护理项目、设备设施。

To be knowledgeable about Fitness Center Treatments, home care and facilities.

§ 保持专业的态度和高效的工作。

To maintain professional attitude and to work efficiently and effectively.

§ 礼貌的应答所有电话。

To handle incoming telephone calls with courteous manner.

§ 控制音乐播放、避免乐曲重复播放、检查CD及室内灯光是否保持适当的亮度。

To control music played, avoid repetition, change CD and also check lighting is at adequate levels.

§ 在预约时间的提前24小时电话提醒客人。

To make reminding calls 24 hours before the appointment.

§ 服务结束后征询客人意见。

To ask guest’s feedback after their treatment or training session.

§ 将关于客人的任何困难和问题通知副理或领班。

To inform Assistant Manager or Team leader of any difficulties or problems with regards to clients.

§ 向客人介绍不同服务项目的效用，并推荐健身中心提供的其他服务。

To explain treatments availability to guests and up-selling therapies and other services of the Fitness Center.

§ 协助检查鲜花摆放、灯光、音乐和接待区域的整体清洁情况。

To help checking flower arrangement, lighting, music and reception general cleanliness.

§ 每天定期检查男女更衣室，确保前台区域的音乐处在可接受的范围内。

Check male and female lockers regularly throughout the day Ensure music is at an acceptable level in reception area.

§ 时时关注、了解客人的健康状况，例如：晒斑、肌肉紧张、过敏反应等。

To always use caution, pay attention and understanding the guest health condition, i.e. sunburns, muscle tension, allergies etc.

§ 为酒店客人或健身中心会员准备线路指引卡。

Prepares Fitness Center treatment itinerary cards for Hotel guests.

§ 与领班密切合作，确保根据预约和维修计划安排健身房。

Work closely with the team leaders to ensure that rooms are blocked accordingly for fitness and for maintenance as and when scheduled.

§ 确保健身中心接待区、休息区保持干净、整洁，并整齐摆放最新的阅读材料。

To ensure that the Fitness Center reception and lounge areas are clean, tidy and well stocked with updated reading materials.

§ 维护前台日志及跟踪报表并跟进相关事宜。

To maintenance reception logbook and trace report and follow up accordingly.

其他

Other Duties

§ 确保高标准的个人形象和仪容仪表。需穿着得体的工作制服并保持高雅的形象（口红、描眉、适当涂抹粉底）。

Ensure high standards of personal presentation and grooming. Must wear make-up conservatively and tastefully (Lipstick, Mascara and Foundation).

§ 保持五星级的环境，为客人留下积极正面的第一印象。

Ensure the maintenance of a five star environment and positive first impression for all guests.

§ 将在健身中心的任何困难和问题汇报领班或副理。

To report any difficulties or problems within the spa to the Team Lead or Assistant Manager.

§ 与本部门和其他部门的同事保持良好的工作关系。

To maintain good working relationships with your own colleagues and all other departments

§ 与副理和领班沟通各方面的客人意见、员工信息和影响日常运营的活动。

To liaise with the Assistant Manager and the Team Leader on all aspects of guest comments, staff messages, and activities that effect daily operations.

§ 管理和计算前台所有交易事项。

To control and account for all transactions processed at the reception desk.

§ 定期监控库存并负责前台物品的采购。

To monitor and control all stocks and re-order supplies used at the reception on a regular basis.

§ 按要求出席所有会议并作出贡献。

Attends and contributes to all Meetings as required.

§ 确保所有的宾客服务员、教练员始终提供礼貌、专业的服务。

Ensure all Guest Services Officers,and Instructor provide a courteous and professional service at all times.

§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

§ 与客人和同事保持基于良好工作关系的接触。

Maintains positive guest and colleague interactions with good working relationships.

§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。

Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

§ 与其他宾客服务员保持良好的关系和卓越的沟通渠道。

Excellent communication channels are to be maintained with other Guest Services Officers.

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