- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
主要职责
Main Duties
营运管理
Operational
§ 确保始终有效的管理公寓的设备和卫生。
Ensure efficient management of all associate facilities and sanitation.
§ 认真执行并完成上属布置任务。
Ensure perform and accomplish assignment from superior.
§ 协助每月对所有设备和存货进行检查。
Assist with check all associate facilities and stock-in-trade.
§ 秉承凯悦”以人为本”的原则,并落实到日常工作当中,确保始终能达到凯悦的标准。
Executing Hyatt’s principle of People Philosophy on daily work activities, to ensure consistent achievement of Hyatt standards.
§ 每天清理员工公寓公共区域、员工活动室,以确保其卫生状况干净整洁。
Cleaning up Associate Public area and recreation room to ensure nattiness
§ 协助环卫部门每天清运员工公寓的垃圾,并及时向人事主任汇报任何不安全的问题。
Report to supervisor when realize any unsafe condition and assist to PA to carry rubbish
§ 及时向人事主任反映员工对公寓的建议和意见。
Report to personal Officer if have advice to the Associate Residence.
§ 根据需要协助运作。
Assist to operation if necessary.
§ 确保按时参加部门例会并了解酒店最新产品信息及营运动向。
Ensures attend department briefing and know all up-to-date awareness of Hotel product knowledge and operation trend.
§ 遵守酒店/部门仪容仪表的各项规定。
To adhere to the grooming prescript of department.
§ 掌握员工活动室设备操作知识。
Understand operate knowledge of all associate facilities in recreation room.
§ 完全理解并执行部门营运手册。
To fully understand and adhere to the Departmental Operations Manual.
§ 确保所有工作按照工作计划和部门培训工序表进行。
Ensures all work are according to business plan and department training Task List.
总则
General
§ 按要求出席所有会议并作出贡献。
Attends and contributes to all Meetings as required.
§ 确保部门的服务一贯按照部门营运手册的标准,高效、一致和礼貌的完成。
Ensure efficiency, excellence and consistence of department service according to standard laid down by Departmental Operations Manual.
§ 始终提供礼貌和专业的服务。
Provides courteous and professional service at all times.
§ 确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
§ 根据安排参加酒店培训课程,以提高工作技能及知识。
Attends hotel and Department training sessions as scheduled to improve skills and knowledge.
§ 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题则立即向人事主任汇报。
Handles guest and associate enquiries in a courteous and efficient manner, report to Personal Officer complaints or problems if no immediate solution can be found.
§ 了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§ 确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
凯悦酒店集团的理念我们怀着喜悦的心情迎接八方来客,本着以人为本、以心换心的态度真诚待客,只为让您的旅程与众不同。我们全心全意关怀踏入酒店大门的每一个人,让他们能够达到自己的最佳状态。凯悦旗下的品牌各有千秋、各具特色,但我们所有的酒店都是以真诚的关怀服务宾客。这让我们在酒店行业独树一帜、尽显优势,朝实现理想迈进一大步——在我们进驻的所有市场上成为顾客的首选品牌。我们的信念 我们关爱每一个人,让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人,正因如此,我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商、社区成员和股东。“尽善尽美显真我”就是每时每刻都要忠于自我,做最真实的自己——专注心神、充实自我,随时准备直面外界的挑战。酒店介绍镇江苏宁凯悦酒店是由苏宁控股集团与凯悦酒店集团强强联合打造的地标性国际品牌酒店。酒店地处镇江市的商业核心位置,位于苏宁广场东塔楼,毗邻甲级写字楼及大型购物中心,拥有良好的商务环境,生活和娱乐设施应有尽有,交通也非常便利,从酒店到镇江火车站乘车仅需13分钟。镇江苏宁凯悦酒店集知名餐饮、国际会议设施、健身中心、游泳池为一体,336间豪华客房、行政酒廊、豪华宴会厅等设施,典雅的装潢风格和便利的设施配置,满足宾客多元化的需求。镇江苏宁凯悦酒店将会成为各类会议和活动的首选场地,并提供卓越的客房和餐饮服务,以吸引更多国内外宾客。我们热诚地欢迎各位酒店精英加入镇江苏宁凯悦,积极向上并充满热忱的凯悦团队在镇江等你。这会是一个全方位、高品质的学习成长平台,让我们迎接你的到来,见证你的成长!欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs,建立个人帐户以获悉更多职位信息。个人简历可投至angel.jiang@hyatt.com