• 管理规范
• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升

 
Position Overview
Guest Service Manager has the ability to work a flexible schedule with variable shifts and days off, support Restaurant Manager / Area Managers to manage an effective schedule by working actively with scheduler and workload management team to maximize CM's productivity. This role is responsible for daily operational activities, handle guest and cast issues in a minimum amount of time with satisfaction to all involved. Supporting the Restaurant Manager to lead a team delivers perfect execution on service standard and magical experience for our guest. This role is also providing a rewarding and supportive work environment for CM, in order to ensure that all safety and sanitation levels are upheld in accordance with all local government regulations.
 
Key Responsibilities
· Supervise subordinates to carry out their jobs.
· Communicate with fellow CM, Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, up selling products
· Hold responsibility of PnL, cost control and limit expense.
· Train and develop team to deliver Disney difference experience for the guests. 
· Liaison between other LOBs and work closely with Park and Resort operations.
· Oversee the Implementation of standards as detailed in the Operation Guide
· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
· Supervise the maintenance of service equipment to maintain a good show quality
· Ensure the fellow CM and guest has a safe and well controlled dinning environment
 
Required Qualifications
· 3+ years’ experience in five star hotels’ western restaurant, fine dining experience is preferable
· Know and follow the basis hygiene & sanitations regulations, inventory control, business flow and guest control relation.
· Have a sound food and beverage knowledge.
· In depth knowledge of beverage services including liquor, beer, wine, non-alcoholic beverages, glassware, preparation, service standards, etc.
· Supervising and training of existing and new cast members.
· Willing to learn and adapt well to new challenges.
· Positive working attitude, could work under high pressure.
· Proper and tactful in handling guests and their concerns.
· Fluent in Mandarin and English

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。我们采取积极负责的方法与行动创造环境，以让我们能够尽可能地发挥我们的所长——那就是每一年为数百万来自全国和世界各地的游客打造神奇的游玩体验。作为对健康和安全承诺的一部分，我们要求所有新员工在入职前完成新冠疫苗的接种。请注意：上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。