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Under the guidance and supervision of Senior Butler/Head Butler and within the limits of established by InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of guest services to achieve the highest possible guest satisfaction. Responsibel for special needs and requirements of VIPs, Ambassadors, IHG Reward Club Members, long stay guests, villa and regular guests. Ensure guest rooms/villas are fully set up, checked and prepared according to the IC brand standard. Assisting in Front Desk activities such as the reception, check in/out, assigning rooms, foreign exchange and assisting them with inquiries. Ensure the service standard at the villas & Club IC lounge are maintained according to the established standards & expectations. Contribute and participate actively in the improvement and upgrading of guest services, promotes the desired work culture of Winning Ways of the InterContinental Hotels Group and the brand standards.
按照洲际酒店管理集团标准和当地政策和程序,在管家主管/首席管家的领导下,监督和指导全方位客户服务以尽可能达到客人的极度满意,负责VIP客人,大使卡会员,优悦会会员,长住客,别墅客人以及回头客人的特别需要和要求,根据洲际酒店品牌标准确保客房/别墅要充分准备好,负责所有对客服务相关的事宜,比如接待,办理入住和退房手续,分配客房,外币兑换和协助客人解决他们的需求。 确保别墅和洲际俱乐部的服务标准始终符合标准和期望。为改进与提高宾客体验做出积极贡献,不断努力为客人提供最好的服务,围绕洲际集团制胜之道,增强员工的工作氛围,发扬洲际集团的团队合作精神。
With its sun-drenched beaches, Sanya is one of the most beautiful seaside cities in China. Crowne Plaza Sanya Haitang Bay Resort fabulously looks out on the vast South China Sea. The hotel’s spectacular cruise ship-inspired design, its stellar facilities and outstanding international brand service make Crowne Plaza Sanya Haitang Bay Resort the perfect choice both for family and business travelers. 三亚,水琼天碧,椰影婆娑,在这座迷人海滨城市的东北部,有一片享有“国家海岸”美誉的海湾——海棠湾。这里有着浩淼的南海,葱翠朦胧的远山和绵延的椰林,宛若仙境,宁静致远。三亚海棠湾仁恒皇冠假日度假酒店新颖别致、雄伟壮观的设计,犹如一艘巨型豪华游轮驶进美丽的海棠湾,与碧海、远山、椰林融为一体,交相辉映。旖旎的风光、完善的度假与商务设施以及卓越的国际品牌服务,三亚海棠湾仁恒皇冠假日度假酒店为您家庭度假、商务休闲扬起风帆,邀您踏上心动旅程。To join the crowne plaza sanya haitang bay yanlord, become a member of us, you have is not only a title.In return for your hard work, here you will enjoy a good salary and various employee benefits, and we will also provide you with learning new skills and develop career opportunities.From the first day of you to join our team we will provide various support according to your requirements, for you have a successful future career started!加入三亚海棠湾仁恒皇冠假日酒店,成为我们当中的一员,您拥有的不仅仅是一个头衔。作为您辛苦工作的回报,在这里您将享有丰厚的薪酬和各种员工福利,并且我们还将为您提供学习新技能和拓展职业生涯的各种机会。从您加入我们团队的第一天开始我们将根据您的需求提供各种支持,为您未来的职业生涯有一个成功的开始!