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DUTIES AND RESPONSIBILITIES工作职责 
1、Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
      管理前厅部人员确保客人有快捷，热情和人性化的服务
 2、Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
       管理前厅团队，确保乐观的住房率和平均房价实现收入最大化
 3、Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
        管理前厅部，尤其客务关系部人员，确保会员，常住客和贵宾客户收到特别的服务
 4、Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
        促销店内销售，管理前厅部市场技能
 5、Maintain inter-departmental relationships to ensure seamless customer service
        维持部门内部关系，确保对客服务的流畅
 6、Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
        采取整体维护责任确保设施设备的清洁，状态完好
 7、Schedule and regularly conducts routine inspections of areas under his/her control
        时常安排和巡视各责任区域
 8、Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
        维持信用制度和程序的更新，与财务部密切联系确保所有信用程序的有效执行
 9、Know system recovery procedures
    知晓系统恢复程序
 10、Interpret computer reports
        解读电脑报告
 11、Compile statistics for front office and provide reports relating to that area
        编辑前台报表并提供相关报告
 12、Continually check the accuracy of room count
        不间断的检查客房数目的准确性
 13、Approve upgrades and special amenities
        批复升级和特别客用品
 14、Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
        保持部门员工的适当着装，卫生，制服，行为标准，姿势和整体形象
 15、Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
        组织部门每月例会
 16、Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
        与总经理及他的团队沟通相关客人信息例如重要客人的入店与离店等
 17、Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy
        维持所有程序，遵循洲际酒店集团指导方针：例如特别是酒店的信贷程序等
 18、In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
        与紧急预案团队协力准备应急措施，包括：火情，断电，炸弹恐吓，飓风等
 19、Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
        准备有效率的员工工作表， 根据预测住房率，和大型团队活动尤其事到达和离店时间
QUALIFICATIONS AND REQUIREMENTS任职要求
1、Familiar with hotel front office management work, work with strong sense of responsibility and professional dedication.
   熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。
 2、Supervise the front desk each division staff service quality standard, operation process and to conduct a comprehensive regulatory front office each work.
       督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
 3、Effective implementation of monthly work plan, implement and complete the department. 
   有效贯彻、落实并完成部门制订的每月工作计划。
 4、 Fluent English dialogue, have strong ability of coordination management, has a certain sales ability.
     英语对话流利，有较强的协调管理能力，具有一定的销售能力。
 5、Fully grasp the basic knowledge of finance of the front desk cashier aspect, can handle daily involved in the service sectors of financial problems 
        全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

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