招聘预订部文员_成都凯宾斯基饭店招聘信息-最佳东方

· Handles inquires and bookings in accordance with the department’s routine.

按照部门工作程序接受客房的预订和咨询。

· Reviews and deals with daily reservations.

检查处理日常预定工作。

· Records and processes in-coming reservations.

记录所有新接的预订

· Records and processes group reservations.

记录并处理团队预订

· Ensures all facts of a reservation have been handled. Example: Transportation, Amenity and special requirements etc.

确保所有与预订有关的事宜都作妥善处理

· Provides information to clients on hotel services, activities, facilities and general information on Chengdu if required.

向客人提供有关酒店服务，活动和观光景点的信息。

· Processes cancellations/amendments to reservations (extensions, early departures).

处理预订的取消、更改（诸如：延住和提早离开等）

· Investigates and handles no show reservations.

调查并处理未到的预订

· Records special billing arrangements for groups and conventions.

记录有关团队和会议的特殊付帐安排

· Liaises with Credit Manager for all reservations requiring credit approval.

与信贷经理沟通并协调所有需要挂账要求的预订

· Be aware of rate changes/ special offers/ promotions/close out dates.

悉知房价变动，特殊安排，各种促销活动和预订截止日期

· Monitors reservation levels and informs Managers on current and future occupancy rates.

监控预订情况并通知相关部门经理目前及未来的住房率

· Prepares reservation reports.

准备预订报表

· Sells the hotel and other products and services using up-selling and suggestive selling techniques.

用高价推销和建议性销售的技巧来推销酒店产品

· Maintains high level of telephone skills to meet hotel standard.

按照酒店标准保持高标准的电话应答技巧

· Answers incoming telephone calls and carry out telephone sales.

接听电话，进行电话销售

· Ensures all guest requests are responded to immediately.

确保所有的客人询问及需要得以及时回复

· Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.

熟知酒店产品知识及服务以便向客人推销酒店

· Ensures correct and relevant information is given to operating departments so that customer’s expectations are satisfied.

将正确的相关信息传达致相关运作部门以达到客人期望

· Handles and follows up allotments, waiting lists and customer deposits.

处理并跟进团队名单及押金

· Handles inquires and carries out bookings for Central Reservations in accordance with hotel routine.

按酒店规定接受订房中心的询问及预订

· On a “when available “basis, assists course / conference booking.

需要时，协助餐饮及宴会的预订

· Sundry duties initiated by the department manager.

完成上级交给的其它任务

· Ensures work area is kept neat, tidy and clean at all times.

维护工作区域的高度清洁

· Abides by the Kempinski Hotel Chengdu employee Handbook.

遵守凯宾斯基酒店员工手册

· Abides by policies and procedures set by the hotel and Kempinski Hotels & Resorts.

遵守酒店及凯宾斯基集团的规章制度

· Demonstrates a professional attitude and behavior at all times.

随时表现出专业的态度和行为

· Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.

以积极专业的态度与本部门及酒店员工建立起亲密关系以促进团队精神和默契的双向交流

· Deals effectively with guests and workplace colleagues from a variety of cultures.

与具备不同文化背景的客人和同事有效沟通

· Prepares and maintains files, reports, letters, memorandums and other relevant business documentation.

对文档，报告，信函，公文和其他相关业务资料进行有效维护和存档

· Analyses, evaluates and improves personal performance on a continual basis.

不断地分析、评估提高个人表现。

成都凯宾斯基饭店是一家涉外奢华型酒店,位于城市南部，交通便利，是开始探索成都的理想之地。Kempinski Hotel Chengdu is a luxury international hotel, conveniently located in the south of the city, it’s the ideal place to start discovering Chengdu. 惬居 Accommodation459间新装修客房和套房，融合现代化设计、豪华设施和个性化服务。坐拥宽广的观景视角，高层视野将繁华现代的都市风光一览无遗。The 459 newly renovated guestrooms and suites combine modern design, luxury amenities and personalized service, with expansive, unparalleled views of the bustling modern city.美馔 Delicacy成都凯宾斯基拥有5间风格鲜明的餐厅，是商务宴请或家庭聚会的理想场所。Kempinski Hotel Chengdu has five restaurants with special styles, which are ideal venues for either business or family gatherings.