大堂副理 Assistant Manager
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停止招聘
发布于 2018-08-20
大堂副理 Assistant Manager
面议
成都 | 2年以上 | 大专 | 招1人
停止招聘
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职位描述

 

  • l  根据现有和预期的商业要求,监督和协助前厅各部门保证运作协调,遵循酒店政策程序,确保客人满意度。
  • Based on current and anticipated business requirements, provides assistance in the supervision and control of all front office sections to ensure efficient running of operation whilst ensuring compliance with policies, procedures, standards and guests' satisfaction.
  • l 管理酒店主要钥匙,负责酒店客房,办公室,客人离店后被锁保险箱的开启,双重加锁和其他相关事宜。
  • Holds all hotel master keys and is the one responsible for opening doors of hotel rooms and offices, opening safe locked by the guests upon their departures, installing double lock, and other related duties.
  • l 当班时,巡视酒店至少两次,确保各区域清洁,安全,运作正常有效,必要时采取行动更正。
  • Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, safe and that all is in proper order. ?Takes corrective actions if necessary.
  • l  遵循酒店政策程序,负责所有房间升级更新,房价变化,现金支付,预付金,航班机组人员津贴。
  • Authorizes all room upgrade changes, rate changes, paid out, cash advances, airline crew allowances, etc based on policies and procedures.
  • l 检查每日报表,例如高帐和城市挂帐,确保信用限额符合财务部政策程序。
  • Reviews the daily reports such as the High balance and the city ledger to ensure that the credit limit is according to the finance policies and procedures.
  • l  有礼有效处理客人要求和投诉,必要时给相关人员进一步指导,确保客人满意,记录所有客人要求,必要时跟进处理。
  • Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.
  • l  协助明确培训需求,部门培训计划发展及实施;有时实行培训。
  • Assists in the identification of training needs, the development of a departmental training plan and the implementation of training. At times, conducts training sessions.
  • l  高峰期时,保证各部门协调运作,保持并提升良好公共关系,处理客人投诉,确保客人满意。
  • Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers' complaints to ensure their satisfaction.
  • l  晚间值班时,有最高决定权,确保酒店正常运作。
  • Has the highest authority during the night shift and consequently takes decisions to ensure the smooth running of the hotel operations.
  • l  进行日间酒店财务系统的晚间运作,负责日间关闭和晚间重启电脑系统。进行电脑系统的数据统计和更新。
  • Conducts the night run of the hotel daily finance operation and performs daily closing and restarting of Computer System. Performs the indexing and updating of computer system.
  • l 掌握所有紧急情况处理程序,酒店宣传,产品信息,VIP到达及后续事宜,传达直接下属以确保所有前厅部员工能够回答客人询问。
  • Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
  • l  记录所有突发事件和客人投诉,采取行动跟踪处理,确保事件处理连续性和客人满意。
  • Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.
其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
年龄要求:20-40岁
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公司地址
四川省成都市武侯区人民南路四段42号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质



成都凯宾斯基饭店是一家涉外奢华型酒店,位于城市南部,交通便利,是开始探索成都的理想之地。Kempinski Hotel
Chengdu is a luxury international hotel, conveniently located in the south of the city,
it’s the ideal place to start discovering Chengdu. 惬居 Accommodation459间新装修客房和套房,融合现代化设计、豪华设施和个性化服务。坐拥宽广的观景视角,高层视野将繁华现代的都市风光一览无遗。The 459 newly renovated guestrooms and suites combine modern design, luxury amenities and personalized service, with expansive, unparalleled views of the bustling modern city.美馔 Delicacy成都凯宾斯基拥有5间风格鲜明的餐厅,是商务宴请或家庭聚会的理想场所。Kempinski Hotel Chengdu has five restaurants with special styles, which are ideal venues for either business or family gatherings.
四川省成都市武侯区人民南路四段42号
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