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岗位职责
1.为宾客提供专业,友好,高效,热情的电话叫早服务;
2.掌握每日抵电宾客名单,特别是重要宾客和回头客,了解他们的特殊要求;
3.负责及时准确的将宾客的留言输入系统中;
4.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;
5.确保所有电话的转接是按专业标准,并且有礼貌;
6.熟知酒店所能提供给宾客和来访者的服务和设施;
7.了解酒店的餐厅及营业时间和经营范围。
岗位要求
1.大专及以上学历;
2.说话口齿清楚,音质优美,反应敏捷;
3.能适应倒班工作。
成都凯宾斯基饭店是一家涉外奢华型酒店,位于城市南部,交通便利,是开始探索成都的理想之地。Kempinski Hotel Chengdu is a luxury international hotel, conveniently located in the south of the city, it’s the ideal place to start discovering Chengdu. 惬居 Accommodation459间新装修客房和套房,融合现代化设计、豪华设施和个性化服务。坐拥宽广的观景视角,高层视野将繁华现代的都市风光一览无遗。The 459 newly renovated guestrooms and suites combine modern design, luxury amenities and personalized service, with expansive, unparalleled views of the bustling modern city.美馔 Delicacy成都凯宾斯基拥有5间风格鲜明的餐厅,是商务宴请或家庭聚会的理想场所。Kempinski Hotel Chengdu has five restaurants with special styles, which are ideal venues for either business or family gatherings.