• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 节日礼物
• 人性化管理
• 员工福利房间
• 餐饮五折优惠
• 月休8天

Position Summary 职位概述
	
This position is concerned with supervisory role over all Front Officeteam member within the hotel and a liaison role with all other departments. 
此职位工作的职能对于前厅部的员工来说所扮演的是主管的角色而对于其他部门则充当的是一个联络员的角色。

To be responsible for deputizing the Front Office Manager, ensuring the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department.
主要的职责是代表前厅部经理确保实现酒店收益的最大化并在部门内保持一贯的高水准的对客服务。
To carry out all out-bookings as necessary.
必要时刻采取的超额预定确保实现酒店利益。
To supervise day to day operation, ensuring standards are adhered to and maintained.
监督管理每日部门的正常运营并确保品牌标准被有效地坚持和维护。
To review, maintain and amend systems/procedures within Front Office.
适时修改并维护前厅部的相关制度和规定。
To ensure a consistently high standard of presentation is maintained for both the department and itsteam member.
确保部门和员工之间保持一贯的高水准的服务。
To ensure training records are kept updated and all planned training is carried out.
确保培训记录得到及时更新所有的培训计划被有效的实施。
To review and approve departmental work schedules of various sections of Front Office.
批准并回复前厅部其他部门的工作进度表。
To supervise the up selling scheme.
监督管理前厅部的销售计划。
To monitor customer feedback and advise Front Office Manager where necessary.
管理顾客意见回复并在需要时向前厅部经理提供建议。
To ensure Front Office Manger is kept informed of all developments within the department.
确保前厅部经理及时获悉部门发展动向。
To ensure the well being of all Front Officeteam member.
确保前厅部所有员工的福利待遇。
To ensure communication meetings are held daily.
确保每日的交班会议按时举行。
To ensure departmental orientation is carried out for all new team members of the Front Office team.
确保给前厅部的每一位新入职的员工进行相关的入店培训。
To carry out re-training and corrective training as necessary.
必要时刻对员工进行再培训。
To Compiles daily reports as designed by the Front Office Manager.
整理和编辑由前厅经理制定的每日工作报告。
To work within all pre-set budgetary limits.
在预先制定的预算范围内工作。
To comply with all company policies relating to Front Office.
遵守前厅部相关政策。
To comply with all systems and procedures, as laid down by the Front Office Manager.
遵守相关的规章制度例如按照前厅部经理制定的计划展开工作。
Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.
确保员工充分的理解并遵守员工手册内容。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。


Specific Job Knowledge, Skill and Ability 工作技能技巧要求
 
Awareness and sensitivity to the concept of luxury and quality.
对奢华和质量的高度灵敏。
Responsive and genuine with customers.
对客人负责、诚恳。
Confident with customers.
对客人自信。
Going above and beyond the regular duties.
超出日常职责。
Communicates effectively and clearly.
有效清晰交流。
Inspires co-operation and commitment.
灵感合作和许诺。
Adapts work style and ethics appropriately.
适当调整工作风格和规范。
Actively listens and builds on other ideas.
积极聆听、多方位思考。
Effectively understands and uses resources.
有效理解和利用资源。
Is culturally sensitive.
文化敏感。
Good written and verbal skills.
良好写作和口头表达能力。
Strong leadership and people management skills, added with good training skills.
强壮的领导和人员管理技能附加培训技能。
Guest oriented and able to confidently build and exceed the service standards.
以客户为导向并能够自信地建立和超过服务标准。 
Strong interpersonal skills and attention to detail.
强壮的人际处理能力并关注细节。


Required Qualifications 必要的资历要求

University graduate, excellent command of written and spoken in English and Chinese language.
大学本科良好的中英文读写能力。
3 or 5 years of extensive Front office operating experience.
三至五年相关前厅部管理经验。


Preferred Qualifications 更高的资历要求

Working experience within Hilton Group.
有希尔顿集团内部酒店的工作经验。
Additional language ability preferred.
优先考虑能用多语言沟通者。

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