招聘ID21495 Executive Assistant Manager Swissotel Beijing 北京港澳中心瑞士酒店行政副经理

Measurements

· Minimum 5 years’ experience in same position

· Bachelor Degree in Hotel Management or related major

· Good communication skill

· Previous experience in F&B background,

· China working experience is preferred

Main responsibilities

· Plans, directs, controls and coordinates the activities of the above specified areas, which includes guest room assignment, guest registration, guest relations/ recognition program, cashiering, Swiss Executive floor operation, baggage handling and concierge services, Service Center & Business Center services as well as transportation services, Amrita Fitness, Housekeeping & Laundry operations. Drive Rooms Division to achieve its revenue goal.

· Respond to changes in F&B Division as dictated by industry, company and hotel. Drive F&B Division to achieve its revenue goal.

· Ensures that mission statement which Accor requires Swissôtel is applied in his areas of responsibility at all time.

Main duties :

DUTIES AND RESPONSIBILITIES:

· Handle the main operation of Rooms Division and F&B Division.

· Understands functions and coordinates the above-specified areas also to cooperate with closely related departments such as Credit, Sales & Marketing, Reservations.

· Ensures efficiency of the operation and acts as a liaison between all the above specified

GUEST SATISFACTION:

· Is committed to reach the target RPS result and strictly follows any agreed action

· Ensures that any Corporate Standards/Leading Hotel Standards are strictly adhered to.

· Ensures that all guests, especially the frequent guests enjoy the standards and recognition defined in the mentioned above standards.

· Always encourages and motivates his team aiming at exceeding customer expectation

· Keeps running and supporting training activities aiming at exceeding customer expectation

· Implements and applies control mechanism aiming at full compliance of agreed Service delivery and customer relation’s standards.

· Meets daily with MOD and Night Manager to ensure that standards of operations are maintained.

· Handles guest complaints.

· Is fully committed to keep a guest history helping the hotel to deliver consistent service quality.

· Performs guest relation’s activities by entertaining guests and potential Swissôtel supports.

· Up to the individual taste of our customer

TEAM MEMBER SATISFACTION:

· Is strictly working on achieving the set team member satisfaction target

· Ensures that all members of his team are being evaluated as per set standards and all rules related to Talent & Culture are fully adhered to

· Keeps very close contact to all team members and gives frequent feed back about strengths and areas, which require improvement, as well as gives frequent strokes to his team members and recognizes achievements, but points out mistakes in a constructive manner.

· Actively coaches and develops members of his team internally as well as by providing cross exposure in other departments

FINANCIAL ACHIEVEMENTS:

· Is fully committed to achieve the set financial targets featured by financial monthly statements

· Always supports strategy discussions, meetings and the implementation of Yield

· Management standards aiming at achieving or exceeding set targets

· Gives full support to cross selling and up selling activities

· Acts cost conscious aiming at cost saving without compromising set quality level

· Actively participates in budgeting and forecasting procedures

ADMINISTRATION:

· Takes responsibility of maintaining

· data in the Opera and further

· developing the usage of the software

· in his related areas.

· Takes full responsibility in up keeping training manuals and back office administration

· Takes full responsibility in applying all set rules and regulation related to Health and Safety, Fire and Emergency as well as Guest/Team member and Data security.

· Always ensures fast and reliable communication in his team and with other departments.

港澳中心瑞士酒店坐落在市中心高速发展的商业区和使馆区，是高档商务客人与旅游客人的首选下榻之处。自1991年开业以来，由世界知名的瑞士酒店管理集团管理，以它一流的设施和优质的服务赢得了崇高的声誉。在亚洲，港澳中心瑞士酒店还是首家无障碍设施的高档商务酒店。优越的地理交通位置是港澳中心瑞士酒店主要特色之一。从酒店驱车行驶自东二环至机场的高速路只需25分钟；到故宫、天安门和王府井商业区也咫尺之遥，出门即是地铁站。港澳中心瑞士酒店是集酒店、写字楼及公寓楼为一体的综合性商务大厦。酒店拥有430套设备齐全的豪华客房，客房内配有宽带上网、独立的电脑数据接口、国际长途电话直拨，独具匠心的大理石浴室和独立的淋浴设施等。其中十四、十五、十六、十七层为行政楼层，不仅为来华客人及国内宾客提供办理快捷的入住登记和结账手续、贴身管家服务、免费早餐、下午茶/咖啡，晚间鸡尾酒等专有服务。同时通过良好办公环境及居住设施，是最适合高级商务人士居住之所。