• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 人性化管理
• 育儿假

Prepare induction programs for new employees and allocate sufficient time for their implementation 
为新员工准备工作纪要并为他们的执行安排充分的时间
Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
指导、训练员工，与员工进行交流，接收员工的反馈信息有利于提高工作业绩。
 
Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
与内部员工和客人建立和维持积极的关系，以便能有效满足他们的合理需求。
Take action to address these needs in order to exceed their expectations
通过行动满足需求，甚至超出他们的期望值。
Create a positive hotel image in every interaction with internal and external customers
通过与顾客和内部员工的交谈为酒店树立良好的形象。
Adhere to hotel brand standards
坚持酒店的品牌标准。
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
保持产品和服务知识的高水准以便更好向顾客解说、出售酒店的服务及设施。
Assist guests and escort them to locations within the hotel at their request
根据客人的需要，帮助和引导他们到酒店的各种场所。
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
了解关于酒店特别的节目及事情，以便知晓他们的需要并做出回复。
Maintain current Hotel information to be able to provide information to guests
了解酒店最新的信息以便为客人提供信息服务。
Implements procedures which enhance the guest experience
执行程序以便提升客人的感受经历。
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
了解并坚持职业的、健康的、安全地立法、政策和程序。
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉财产安全、急救、火灾和紧急程序，并安全及时地对机器设备进行控制。
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
及时对危险的情形采取补救措施，并对主管通报存在的潜在危险。
Log security incidents and accidents in accordance with hotel requirements
根据酒店的要求对事件、事故进行记录。
Supervise the implementation of public area cleanliness standards and procedures in relation to:
监督公区清洁标准和程序的执行，主要如下
Public area washroom cleanliness
公共区域卫生间清洁
Public area ground cleanliness
公共区域地面清洁
Public area high-space cleanliness
公共区域高空清洁
Restaurant cleanliness
餐厅清洁
Back house area cleanliness
后勤区域清洁
Recommended changes to these standards and training needs on an ongoing basis
对当前的标准和培训进行适当的建议和改进。
Maintain a current and thorough knowledge of all public area systems
掌握当前的、全面的公区体系的相关。
Open and close the shift and ensure effective shift hand over
上下班班确保有效地移交工作。
Distribution and collection of keys
分发和收取钥匙。
Management of all incoming and outgoing calls
控制内外部的调用。
Solve employee grievances
解决员工的不平情绪。
Perform work allocations
分配工作。
Perform public area inspections
检查公区。
Liaise with other related department for guest and hotel requirements
椐客人和酒店要求与相关部门保持联系。
Co-ordinate special projects (eg ite rooms, vermin control, window and carpet cleaning, room inventories)
协调方案（房间的布置、虫害的控制、窗户及地毯的清洁、房间的财产）
Manage all special requests made by guests
处理客人的特殊需求。
Ensure consistency within the department
确保部门内部的一致性。
Management of lost property for the hotel
处理酒店的失物招领问题
Ensure you have complete knowledge of room types, layouts and facilities
确保已熟知房间类型、布局和设施相关知识。
Manage storage areas 
管理库房区域。
Maintain adequate stock levels
维持足够的库存水平。
Complete stock takes as required
完成必需的库存量。
Conducts shift briefings to ensure hotel activities and operational requirements are known 
管理排班事项以确保酒店的活动和运作的要求众所周知。
 
 
 
Diploma or Vocational Certificate or equivalent, 1 or 2 year experience as housekeeping supervisor or an equivalent combination of education and experience.
职业技术证书或其它相关技能证书，1 or 2年楼层主管工作经验或相关的教育背景
This job requires ability to perform the following:
此职务要求有能力完成下列活:
Carrying or lifting items weighing up to 50 ponds.
运送及提起50磅（45公斤）的物品
Frequently checking the guestrooms and floors
长时间在楼层检查房间
Handle various objects 
处理不同事物
Be able to freely use the computer to complete the materials and programs
能够自如运用电脑来完成资料和计划
 
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. 
与他人交互时需要具备良好的沟通技能，具备与宾客、员工和第三方高水平地交互，及展现酒店、品牌和公司良好精神面貌的能力。 
May be required to work weekends, and/or holidays.
可能需要在周末和假日期间上班

Tel招聘电话: + 86 (898) 8865 8888-7512
（working period is 9AM-6PM in working days工作时间为工作日上午9点至下午6点）
Email招聘邮箱: hr@ichaitangbay.com

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