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Duties and Responsibilities工作职责
· Assist Training Manage to monitor all the hotel Staff training and development Projects.
· 协助培训经理管理酒店的员工培训和发展项目。
· Assist to establish hotel training management system, build the hotel training management structure and organization, in order to fulfill the hotel training and development projects and cascading down the Hotel culture deeply to our associates.
· 协助建立酒店培训管理体系,搭建酒店培训管理结构和组织,以利酒店培训与发展项目、企业文化的深入传达。
· Develop tools and systems to ensure training and development programs meet the hotel’s objectives
· 制订培训工具和体系保证培训和发展计划达到酒店目标。
· Develop plans to conduct needs analyses and in-house training on a regular basis.
· 定期进行培训需求分析和店内培训。
· Design and maintain hotel training records or legislative on a regular basis.
· 定期制订并保存酒店培训记录。
· Develop methods for evaluating cost-effectiveness of training programs.
· 制订评估有效控制成本培训计划的原则。
· Take part in the preparation and planning of department/unit/outlet goals and objectives.
· 参与准备和计划部门目标。
· Participate in the preparation of strategic plans.
· 参与制订战略计划。
· Participate in the preparation of operating plans.
· 参与制订营运计划。
· Take into account external economic issues when planning and making decisions.
· 参考外部经济因素做相关计划和决策。
· Assistant to Facilitate total quality management.
· 协助实行全面质量管理。
· Monitor the implementation of quality management systems.
· 协助监督实施质量管理体系。
· Update training notice board with all information on “what is happening in and outside hotel” and training information.
· 更新培训告示栏上所有关于酒店内部及外部的新消息和培训信息。
· Assist all departmental trainers if necessary with their training.
· 必要时协助所有部门训导师的培训。
· Organize reward and certification programs.
· 组织奖励及证书计划。
· Keep records of each individual associate on every training he/she attended of the hotel.
· 保存每位员工的参加培训记录。
· Create competitions or projects to sharpen skills and knowledge.
· 组织竞赛和活动以提高技能及知识。
· Organize in coordination with Director of HR and Department Heads’ approved cross-training.
· 组织协调人力资源总监和部门经理批准的交叉培训。
· Coordinate departmental cross-training.
· 协调部门间交叉培训。
· Regular and irregular spot check the department training and report to the Training Manager,and put forward the various suggestions to improve the training effect.
· 定期和不定期抽查各部门培训情况,及时汇报给培训经理,提出改进培训效果的各种建议。
· Based on the observation results of the customer service of operating Department, combined with the case study, timely feedback to the department trainers, for improve employee service training.
· 通过对各部门对客服务的观察,结合各种实际案例,及时反馈给各部门培训导师,用于提升员工服务的培训中。
· Responsible for the management of training room and training facilities.
· 负责培训室和培训设施的管理。
· Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
· 准备并保存文件、报告、信件、备忘录和其他相关商业文件。
· Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
· 以专业的、积极的方式与部门及酒店员工建立起密切关系有促进团队精神和有效的双向沟通。
· Lead by example on leadership and staff Cares achieving service excellence.
· 在领导和员工关爱方面以身作则。
· Work effectively in a team.
· 在团队内有效地工作。
· Abide by all the hotel policies and procedures.
· 遵守酒店的所有政策和程序。
· Be familiar with property safety, current first aid and fire emergency procedures.
· 熟悉酒店安全、急救和消防紧急情况政策及执行程序。
· Adhere to the hotel’s security and emergency policies and procedures.
· 执行酒店安全及紧急情况政策与程序。
· Discipline associates.
· 监督员工纪律。
· Demonstrate professional attitude and behavior at all times.
· 在任何时候表现专业态度和行为。
· Maintain personal presentation to the hotel standards.
· 根据酒店标准保持个人形象。
· Carry out other tasks as directed by your supervisors.
· 执行由上级交待的其他工作。
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