- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
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Helpdesk
Provide helpdesk hotline number for logging service requests
Conduct analysis of service requests for improvement
Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure
100% of requests to be processed immediately if received within business operating hours for the country
Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels.
Risk Management
Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. Report any issues or concerns back to Senior Management
Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect JLL reputation. Report any issues or concerns back to Senior Management
Support the implementation and monitoring of disaster recovery and business continuity plans
Follow established escalation procedures and incident reporting procedures
Customer Service / Client Relationships:
Provide superior customer service
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Pro-actively manage account expectations ensuring that the service levels are maintained.
Reporting:
Provide space planning report per requirement
Provide input as required into the Monthly Report to manager
Active involvement in the monitoring and achieving the required Key Performance Indicators
Training:
Actively participate in all planned training activities
Others:
Any other duties assigned by the client / FM.
仲量联行(纽约证交所交易代码:JLL)是专注于房地产领域的专业服务和投资管理公司,致力于帮助房地产业主、用户和投资者成就商业愿景。仲量联行是《财富》500强上榜企业,业务遍及全球80个国家,拥有近300个分公司,员工总数近80,000人。2016年度业务营收达58亿美元,总收入68亿美元,代表客户管理和提供外包服务的物业总面积逾44亿平方英尺(约4.09亿平方米),并协助客户完成了价值1,450亿美元的物业出售、并购和融资交易。截至2017年6月30日,仲量联行旗下的投资管理业务分支“领盛投资管理(LaSalle Investment Management)”资产总值达576亿美元。仲量联行与第一太平戴维斯、高力国际、世邦魏理仕、戴德梁行同为世界知名的五大房地产咨询机构,是唯一连续三年入选福布斯白金400强企业的房地产投资管理及服务公司。2019年《财富》500强排名189位,上升幅度为全球第二。 仲量联行1783年成立于英国伦敦。目前,仲量联行业务遍及全球80个国家,拥有逾300个分公司。在大中华区,仲量联行在上海、北京、广州、成都、天津、深圳、青岛、重庆、沈阳、武汉 、西安、南京、杭州、澳门、台北、香港等城市设有分公司。仲量联行拥有超过1900名专业人员及12000名驻厦员工,所提供的专业房地产服务遍及全国80多个城市