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岗位职责
1.对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。
2.管理行李房,确保所有的行李有行李标签并且存放在合适的位置。
3.确保礼宾部交班本上记录的每一件事情都已经落实,记录未完成的工作交给下一个班次。负责所有的特殊事情和酒店服务的有关信息的公告。
4.事先检查所有抵达和离店团队的分房名单,确保接待任务顺利完成。
5.宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。
6.参与员工的培训工作。负责员工的日常培训,制定培训计划。
7.管理行李房,确保行李房干净、接收、存放行李及宾客的遗留物品的处理。
岗位要求
1.大专以上学历,有同岗位工作经验2年以上有酒店工作经验者优先。2.具备吃苦耐劳、爱岗敬业品德,责任心强,善于与客人沟通交流;
3.良好的组织管理能力和交际沟通技巧。4.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
酒店介绍广东鹤山方圆福朋喜来登酒店,由知名企业广东方圆地产集团所投资兴建,并万豪酒店国际集团在江门管理的第一家酒店。由国际知名设计师操刀设计的广东鹤山方圆福朋喜来登酒店位于大雁山风景区西麓,坐拥鹤山最大天然氧吧,邻近具有“东方威尼斯”之称的古劳水乡。鹤山是咏春的发源地,咏春拳开派祖师一代宗师梁赞先生的故乡,鹤山咏春拳在海内外享有盛誉。作为江门第一家高级国际连锁酒店,凭借卓越的品质,完善的设施及优美的环境,酒店将为每位来访宾客提供最优质的体验。The Four Points By Sheraton Guangdong, Heshan, which invested by well-known enterprise Guangdong Fineland group as well as the first hotel managed by Marriott Hotels group in JiangMen. Designed by internationally renowned designers, its located in western slope of the Crane mountain scenic area, who have the biggest natural oxygen bar. nearby the "Oriental Venice" of the GuLao water village. Heshan is the birthplace of YongChun as well, the hometown of Mr. LiangZan who was the grandmaster of YongChun, also the ancestral master of YongChun. he has a reputation for his YongChun at home and abroad. as the first international hotel chain of JiangMen, with excellent quality, perfect facilities and graceful environment, the hotel will provide the best quality experience for each visiting guest.