招聘Resort Host好客大使（Guest Service Agent前台接待）

Job Description:
岗位职责：
1.To greet guests on arrival at the hotel and conduct check-in and registration procedures.
欢迎客人来到酒店，为客人办理入住手续.
2.To check villas prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
在客人办理入住手续之前，要为客人核实房间是否打扫好，同时要确保房间的设施等是否符合酒店高标准.
3.To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
解决客人的投诉，回答客人的问题，满足客人的需要，并详细记录下来。对于不能满足的问题，要及时跟进.
4.To maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
给客人提供最新的旅游信息，各旅游景点的资讯，必要时客人预定行程。
5.To conduct inspections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
维护公共区域整洁，主要是确保大堂的干净整洁。
6.To conduct hotel site inspections when directed.
按指示进行酒店参观及介绍。
7.To update teleguides in the hotel computer system (Opera).
及时更新电话信息，并将信息输入OPERA系统。
8.To take and forward messages accurately and in a timely manner.
准确、及时礼貌地记录并转达信息.
9.To upsell all hotel, spa and gallery facilities.
向客人推荐，销售酒店更好的房间，水疗和悦榕阁的商品。
10.To ensure that guest check out arrangements are in order, abide to the cashiering policies & standards, and to bid the guests farewell.
确保用酒店的标准程序为客人办理退房手续并欢送客人。
11.To assist Telephone Operator when required.
必要时要协助总机的工作。
12.Attends meetings and training as required by supervisors.
出席参加主管要求的会议和培训

Job Requriments:
岗位要求：
1.More than 1 year work experience.
一年以上工作经验者优先
2.Excellent English language skills
优秀的英语技能
3.Good interpersonal skills required. Interacts with both colleagues and guests.
良好的谈吐技能与同事和客人交流.
4.Working knowledge of Front Office practices
前台接待工作知识
5.Ability to work a computer
计算机的工作应用能力
6.Familiar with Opera system
熟练操作Opera系统

7.Positive outgoing personality
性格积极外向

热忱欢迎您加入九寨沟悦榕庄！ Our hotel contains 209 spacious guest rooms, and 33 villas in a pristine environment. Modern furnishings retain a strong Tibetan and Qiang cultural theme. Non-smoking floors and handicap accessible rooms are available. Besides, It offers Chinese Restaurant, Western Restaurant, and Ballroom, Meeting Room, swimming pool, SPA and fitness gym.悦榕庄九寨沟拥有客房209间客房，和33棟别墅，坐落于环境优美，视野开阔的大自然之中。房间内布置精美，使您尽可感受到藏羌文化的独特魅力。酒店还设有无烟楼层和残疾人士专用客房。除此之外，酒店拥有装修豪华舒适的中西餐厅、多功能宴会厅、会议室、内恒温泳池、SPA水疗会所及康乐健身中心。Banyan Tree Hotels and Resorts Group is a leading manager and developer of premium resorts. The company maintains a workforce of more than 40 locations in 28 countries reflecting the same diversity in culture as its resort destinations. 悦榕度假酒店集团作为亚太区顶尖度假村、酒店及SPA的营运开发商，足迹遍布28个国家的40个地点，犹如我们的度假村地点一样，反映多元文化。 As a member of our group you will experience international work opportunities which are not geographically limited. We are a young group dynamic and fast growing, and with your contribution we will succeed to be one of the real leading hotel groups in the world.作为集团一员，您有机会不受地域限制到世界各地工作。在您的努力之下，我们这个年轻、充满活力并且迅速发展的集团一定能成为世界顶尖的酒店集团之一。酒店将为优秀的您提供惬意的工作生活环境- 具有竞争力的薪酬福利政策- 完善的社会保险福利- 配有独立卫生间的免费员工公寓- 免费员工餐厅- 免费网吧、阅览室- 健身娱乐设施- 带薪年休假- 丰富多彩的员工活动悦榕酒店福利计划- 服务费分享计划- 正式员工工作满一年，可申请集团内部酒店免费入住