宾客服务经理
面议
停止招聘
发布于 2023-07-31
宾客服务经理
面议
泉州 | 3年以上 | 大专 | 招1人
停止招聘
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职位福利
职位描述
岗位职责
1.协助酒店高级管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。
2.在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。
3.要负责处理宾客的问题和投诉。
4.要负责重要宾客的迎领工作。
5.进行整个酒店的安全和日常的设备检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次协调交班记录上需要沟通的事项。

岗位要求
1.大专以上学历,有同岗位工作经验3年以上。
2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。
3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。
4.注重细节,工作有责任心,敢于承担责任,执行力较强。
5.有上进心和良好的学习能力和抗压能力。

其他要求
语言能力:英语-熟练 中国普通话-熟练
计算机能力:精通
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公司地址
泉州市丰泽区
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  • 酒店业--国内高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
万达酒店及度假村管理公司成立于2012年,是一个集酒店业主、经营及销售等功能为一身的综合集团,旗下拥有五星级酒店品牌—万达嘉华、超五星级酒店品牌—万达文华以及顶级酒店品牌—万达瑞华。万达酒店及度假村的品牌发展将“秉承中华礼仪之道,超越至善期望,创造尊崇体验”,立志成为国际领先的中国豪华酒店管理集团,为四方宾朋提供“始终如一、温情倍至”的服务。Founded in2012, Wanda hotels and Resorts is global-leading operator of luxury Chinesehospitality brand and it is also one of the world’s premier hotel ownership andmanagement companies, currently owns and/or manage hotels under the WandaRealm, the five-star hotel brand; Wanda Vista, the five-star plus hotel brandand Wanda Reign, the luxury hotel brand. Wanda Hotels and Resorts will provideour customers with a superior experience that exceed expectations based on ourproud Chinese heritage and traditions, to consistently providing hospitalityfrom our hearts.泉州富力万达文华酒店位于泉州市商务区,南面晋江,紧邻泉州浦西万达广场,交通便利。酒店拥有314间宽敞舒适客房及套房,设计高雅、配套豪华。餐饮设施齐全。美食汇全日餐厅、品珍●俏江南中餐厅、大堂酒吧,美食、娱乐盛宴将令宾客大快朵颐。酒店的宴会及会议总接待面积超过2,600平方米,豪华无柱式大宴会厅面积为1,378平方米,是举办高端宴会的首选。同时酒店还设有健身中心、室内恒温泳池。泉州富力万达文华酒店是商务及休闲旅客的理想选择,在这繁华古老的城市将打造一处新的里程碑。WandaVista Quanzhou is located in the central commercial business district ofQuanzhou, facing the Jinjiang River, and has convenient transportation tonearby Quanzhou Puxi Wanda Plaza. The hotel features 314 spacious guestroomsand suites with elegant design and deluxe decorations.? There’s a variety of choices for food &beverage facilities, including the Lobby Lounge and two distinctive restaurants— Café Vista and ZHEN-Chinese Restaurant. No matter where you end up, everyappetite for great dining and entertainment will be satisfied. The grandballroom and function rooms over 2,600 square meters can be catered for yourspecial meeting or event. The biggest pillar-less Grand Ballroom, with 1,378square meters, is one of best choices for high-end and personalized events andconferences. Our well-equipped gymnasium and indoor swimming pool are the idealplaces for your relaxing and recharging. The Wanda Vista Quanzhou is aninspired choice for both business and leisure travelers. Discover a newmilestone in this bustling, ancient Chinese city. 泉州万达文华酒店,作为您职业生涯的最佳起点和学业生涯的最好对接,我们将提供超出您期望的生活条件,工作机会和发展平台:Asthe best beginning for your hospitality career and the best interface for yourstudying road, Wanda Vista Quanzhou will provide you with the best living conditions,job opportunities, and development platform above your expectation.● 外地员工将免费享受酒店提供的宿舍Dormitories will be provided for un-local associates freely.● 酒店为您提供优质的免费工作餐High-qualityduty meals will be provided for all associates freely.● 酒店提供免费的制服和工鞋,及制服洗涤服务Uniforms and shoes will be provided by hotel for all associates freely, and provide freelaundry service for uniform as well.● 酒店配有舒适的免费洗浴设备Comfortable shower facilities will be provided to all associates freely.● 酒店配备多功能的文娱活动室Multi-functionrecreation room will be opened to all associates.● 我们定期开展丰富的员工团队活动A wealth of associate team-building activities will be developed regularly.● 酒店为每位同事量身定制培训课程和发展计划Hotelwill customize training courses and development plan for each associate.● 为您的个人成长和职业发展提供无限的机会Hotelwill offer unprecedented opportunities for your own personal growth and careerdevelopment.● 提供有竞争力的薪酬与福利Youwill enjoy a competitive salary and benefits.● 吸引并留住最优秀的人才Wewill always try our best to attract and retain talents.● 酒店为您能能在我们的品牌里获得理想的职业发展而深感自豪Hotelis proud that you can obtain ideal career development in our brand.● 承诺将努力促进员工的职业发展Wepromise that we will do our best to promote the associates career development.● 提供内部的调动和晋升机会Opportunities of internal transfer and promotion will be opened to all associates equally.● 五险一金、每周双休、带薪年假等We provide Socialinsurance and housing fund, two days off per week and paid annual leave.我们诚邀您的加入,与您共同迈出事业发展的重要一步,共创美好未来。Welcome you to join us to develop your career and build wonderful future together.
泉州市丰泽区
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