招聘PA主管/技工_郑州仟那元熙酒店招聘信息-最佳东方

1. KEY RESPONSIBILITIES

主要职责

Job Summary – (Role Summary)

工作概述﹣(职位概述)

l Responsible for the high standards of cleanliness in all Public Areas during shift and visits all areas frequently during shift

确保公共区域的高度清洁并随时检查

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

· Responsible for cleanliness of all Public Areas during shift, including toilet rooms, Back of the house areas and outside.

保证酒店前台与后台包括卫生间的公共区域及外围干净整洁。

· Holds briefings with PA attendants and issues cleaning supplies.

给公共区域服务员开例会，发放清洁用品。

· Guides and monitors PA attendant work performance.

指导和监督公共区域服务员工作表现。

· Trains new and existing staff consistently.

对新员工和现有员工不断进行培训。

· Reports and follows up on any maintenance requirements in close co-operation with Engineering department, and ensure that they are remedied promptly.

同工程部密切合作，汇报并跟踪维修工作的进展，以便能及时完成维修任务。

· Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition

保证员工妥当使用和保养设备，并维持清洁设备干净和工作正常的使用状态。

· Ensures that supplies for Public Area are replenished timely and that regulations of the department and hotel are being followed.

确保本部门的供应能及时补充到位，部门和酒店的规章制度都能遵守

· Checks associates are neat and well presented at all times. Proper usage of chemical with minimum wastage.

员工能够正确使用化学药品，尽可能减少浪费。

· Responsible for strict key control

负责钥匙的控制。

· Schedules and supervises the scrubbing and shampoo of carpet /upholstery in his areas of responsibilities.

计划和监督员工定期清洗完成分管区域的地毯。

· Inspect the public area regularly during shift.

每日巡查公共区域。

· Ensure the flowers and plants in good conditions, inform the supplier to change it in time.

负责鲜花和植物的状态良好，如需更换，通知供应商更换。

· Ensure the PA storeroom is clean and that chemicals and tools are prepared well.

确保PA仓库干净整洁，清洁用品和工具充足。

· Maintains daily public area logbook, sign out and hand-over to following Shiftleader.

填写好每日公共区域记事本，下班签离并同下一班主管交班。

· Assumes other duties assigned by the Executive Housekeeper.

完成行政管家分配的其它工作。

· Prevent and resolve grievances

避免和调解抱怨

· Counsel staff and prevent work related problems

与员工沟通避免与工作相关的矛盾

· Resolve disputes

解决争端

· Discipline staff when necessary

约束员工遵守纪律

· Check Housekeeping associate’s grooming, personal hygiene and appearance

检查客房部员工的仪表,个人卫生和形象

· Assist with the preparation of associate duty rosters

协助准备员工排班表

· Assist with associate training and development

协助进行员工的培训和发展

· Provide ongoing advice and support to associate under your supervision

给予所管辖的员工以不断的建议和支持

· Supervise associate performance

指导员工表现

· Provide one to one instruction to associate members when required

必要时对员工进行个别面对面指导

· Deliver high quality service to guests

提供高品质的对客服务

· Ensure guest needs and reasonable requests are met

确保客人需求与合理的要求被满足

· Seek opportunities to continually improve guest service, by reporting guest comments

通过汇总客人的意见,寻找机会不断发展对客服务

· Take appropriate action to resolve guest complaints

采取合适的行动解决客人的抱怨

· Promote the hotel products and services

促销酒店的产品与服务

· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

维持对产品和服务的高度了解以便于向客人解释和销售服务和设施

· Adhere to the hotel’s security and emergency policies and procedures

坚持酒店安全制度、紧急情况

· Log security incidents and accidents in accordance with hotel requirements

依照酒店要求记录安全日志和事故记录

· Adhere to hotel cleaning and maintenance programs

坚持酒店的清洁和养护

· Ensure a high level of cleaning is maintained in your work area

保持维护所在工作区域的高度整洁

· Sport checks the event service and cleaning standards, any problems deal timely.

现场跟进服务质量及卫生质量，发现问题及时解决

· Carry out other tasks as directed by your supervisors

完成你上级交待的其它任务

2. REQUIRED QUALIFICATIONS

资格

Required Skills –

技能要求

· Good knowledge for using chemicals and cleaning machine.

具有良好的清洁机器及清洁剂使用方面的技能。

Qualifications –

学历

· Graduate from college or can be replaced by adequate experience.

大学毕业或具有丰富的工作经验。

Experience –

经验

· Minimum 2 years to be PA attendant and 1 year PA Shiftleader in Housekeeping department.

客房部2年以上公共区域服务员及1年公共区域主管工作经验。

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