发送附件简历

选择word简历,快速申请职位

烟台世茂希尔顿酒店

    职位:接线员Operator(已停止招聘)

  • 职位性质:全职
  • 工作地区:山东省烟台市
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 性别要求:不限
  • 婚姻状况:不限
  • 国际联号工作经历:不限
  • 薪资待遇:面议
  • 职位有效期2017-10-09至2017-11-08

岗位职责/职位描述

Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to Hilton Brand Standards.

礼貌专业的接听,转接所有来电,依照希尔顿品牌标准及客人的不同需求协同相关部门为客人提供服务,让顾客在到达,停留,离开的整个过程中享受热情周到的服务。

 

  1. 1.Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls.

    快速高效的转接所有来电。


2.Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs.

  1. 诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求,其中包括各消费场所的营运时间方位等。


  2. 3.Ensure the MAGIC Supervisor or  Manager is kept fully aware of any relevant feedback from either customers or other department.

    将客人和其他部门的意见和建议及时反馈给魔法热线主管或经理。


  3. 4.Check all the equipment in MAGIC Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the MAGIC centre clean and tidy to ensure that all the staff may work in a comfortable environment.

    时刻关注魔法热线各项设施设备的运转是否正常,如传呼系统,语音留言,FCS 系统等。保证关爱热线的清洁干净,为员工提供一个相对舒适的工作环境。


  4. 5.Reviews VIP arrival and ensures proper handling of VIPs and groups.

    关注VIP预抵及团队客人.


6.Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.

  1. 积极的工作,友好的为客人提供服务。