• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 人性化管理
• 管理规范

Assistant IRD Manager
The Asst. In-Room Dining  Manager is overseeing all food and beverage service of In-Room Dining, Refreshment Center and Guest amenities service.
 
Hotel Overview:  Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park.  Palm Springs International Centre includes the hotel, an grade A level commercial office tower and two luxury residential towers, anchored by a 42,100 square meter retail mall.
The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and Japanese restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant and bar occupying the top two levels of the hotel, Manhattan. The hotel is expected to open in 4th quarter of 2016.
Chengdu is one of China’s most famous cities and is a top destination for people from China and around the world to visit.   It has a deep culture and history, hundreds of amazing tourist attractions and of course the famous Chengdu and Sichuan cuisine.  Chengdu has been listed as one of the fastest growing and top 4 cities to live in in China.
 
Summary of Responsibilities:
Reporting to the All Day Dinning & IRD Manager, responsibilities and essential job functions include but are not limited to the following:             
Maintain a clean and safe work environment
To be aware of all hotel service and promotions in order to assist any guest.
Keep an up-to-date knowledge of the menu, beverage list and wine list.
Review all group resumes and BEO   in order to ensure the successful completion of all IRD responsibilities as outlined in the resumes or BEO.
Keep an up-to-date knowledge of the menu, beverage list and wine list as well as ensure that all colleagues do the same.
Ensure that standards are maintained and all documentation pertaining to the standards are utilized (i.e. F&B basics, process briefs, jtc’s, etc) each shift.
In addition, ensure that all colleagues and leaders receive the necessary training on the standards
Ensure the proper organization of all service equipment.  Ensure proper mis en place and station set up to ensure a smooth operation.
Supervises and assists in service for VIPs
Check outgoing orders for accurate set ups
Do daily food and beverage requisitions
Coordinate Floor checks and guest room pick ups
Together with the Manager, is responsible for progressive corrective action for colleagues when performance issues occur.
Handle guest requests and complaints.
Maintain communication between IRD and all supporting departments.
Maintain good working relationships with all fellow colleagues and leaders in IRD as well as supporting departments.
Allocation of duties to different shifts and team members.
Checking of tray and table set up to ensure departmental standards is always maintained.
Overall responsibility of cleanliness and maintenance of all equipment (including menus) 
Audits standards and takes note of guest feedback in order to make positive changes to the product/service offering of IRD.
Conduct shift briefings and daily training sessions for all supervisors and colleagues.
Ensuring all food and beverage and equipment requisitions are completed.
Ensure that departmental logbook and pass off is completed, ensuring follow up on any outstanding issues from Pass off. 
Coordinate amenity orders, preparation and delivery.
Ensure adequate communication between all shifts.
Oversee RC operation, ensuring all departmental policies are adhered to.
Check VIP list and follows up on all deliveries
Ensures that scheduling of colleagues is in accordance to business levels
Ensures that the payroll of all IRD colleagues is submitted and is accurate. 
As a department head in food & beverage, work with all F&B leaders ensuring that all departments have adequate leadership and colleague coverage.
Ensures adherence to Fairmont’s Code of Ethics
Other duties as assigned.
  
Qualifications： 
Observation by management of colleague demonstrating behavior
J.D. Power Guest Survey as it relates to Job Position, which are the following topics:
Timeliness of Service
Helpfulness of Server
Accuracy of order
J.D. Power- guest name usage
Evaluation received from Richey internal and external audits
Colleague lost-time report through Human Resources
Certifications from Safe-Food Handling courses
Certifications from Health & Safety courses
 
Visa Requirements：
Must be legally eligible to work in China. The hotel will assist with the working visa for suitable foreigner applicants.
APPLY TODAY： Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


ABOUT FAIRMONT HOTELS & RESORTS 
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

概览：成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。酒店已于2016年12月21日正式营业。关于费尔蒙酒店及度假村费尔蒙酒店及度假村是享誉全球的酒店集团之一，旗下许多酒店都成为了目的地的地标，如伦敦的The Savoy 酒店，纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道，要想为宾客提供周到的服务，我们首先需要为我们的员工提供良好的待遇。因此，您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会，并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一，我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来，等您开启！ Overview: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park.The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21, 2016.ABOUT FAIRMONT HOTELS & RESORTSFairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!