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Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
礼貌并有效地处理客人和员工的投诉或询问,并将无法立即处理的客人投诉或困难时,需汇报至主管并持续跟进确保解决。Realize that his/her primary role is to be of service to the guest and that their needs & safety come first.
明晰他/她的首要任务是为客人提供服务,并以客人的需求和安全为第一要务。Must impart correct information & advise the guest on the various services/activities in the hotel.
确保告知酒店客人正确的消息和活动信息。Must keep all areas clean at all time.
确保所有区域时时整洁。
Must be completely conversant with first aid & life saving techniques.
必须完全了解急救和救生的技术。
Must be attentive and alert for any signs from the guest.
时刻关注客人发出的求救信号。
合肥君悦酒店业主公司为华润置地有限公司,华润置地有限公司此次与凯悦酒店管理集团强强联合,共同打造合肥市场标杆性国际五星品牌酒店。合肥君悦酒店作为安徽省首家凯悦集团酒店,座落于合肥政务文化新区核心地段,雄居地标建筑华润大厦A塔之上38至55层。酒店开设347间现代高雅的客房,室内空间中西结合,高尚典雅,透过落地玻璃窗,城市天际线与天鹅湖美景一览无遗。酒店开设4家餐厅及酒廊,为客人带来全新餐饮体验。合肥君悦酒店目前正在寻找充满热情和积极的酒店人才加入我们,如果您对服务他人满怀热忱,请联系我们:0551-62821234(转1165)。