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热忱欢迎引领贵宾,并且使其在入住期间感到满意舒适。
根据年度指标向客人推荐雅高集团忠诚计划方案。
根据月度指标向客人推荐雅高客户满意度调查系统。
照看所有参加问卷调查栏目的客人,并且回信给那些已经提交问卷的客人,把客人所带来的信息反馈给相关部门。
回答并且处理相关的投诉和帮助。
Responsible for Welcoming and escorting VIP guests and ensuring their stays are comfortable
To promote the Accor loyalty program to the guest according to the yearly target.
To promote the Accor customer survey program to the guest according to the monthly target
Monitoring and looking after the Guest Online Questionnaire (overall scores, reply back to guests who participated on the survey, distribute guest comments to concerned department.
Acting as the center for Guest inquiries, complaints, and any assistance required.
上海中星铂尔曼大酒店位于南徐家汇商务中心,与甲级智能办公楼和大型商业中心共同构筑中星城这座地标性的城市综合体。酒店由中星(集团)有限公司按高档五星级标准投资建设,法国雅高集团经营管理。上海中星铂尔曼大酒店拥有338间客房,1300平方米的超大无柱宴会厅,11间各具风格的会议室满足各类商务会议需求;此外,酒店还配有中餐厅、日式餐厅、全日制餐厅,设施齐全的健身中心、游泳池和环境优雅的水疗馆等配套设施一应俱全。酒店已于2014年1月开业。