监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。
监管洗衣房的营运。
监管健身中心的营运。
制定与行政副管家及其它管理人员一起视察客房部工作的时间安排。
定期对客房和公共区域进行视察，以确保家具、设施和设备等得到良好的清洁和修缮。
管理大清扫日程安排。
就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。
向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。
建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。
定期召开部门会议。
在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。
对外来承包商进行监督，以确保合同严格执行。
执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况以及环境保护的工作程序。
能够在紧急情况下完成被分派的任务，如火灾、断电或炸弹威胁等事件期间。
和人力资源部一起进行人力规划和管理需求。
和财务总监一起制作和管理部门预算。
Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service.
Oversees laundry operations.
Oversees Health Club operations.
Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel.
Inspects guestroom and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
Manages spring cleaning schedules.
Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.
Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other Department Heads and the General Manager or the General Manager’s designate.
Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed.
Conducts regular department meetings.
Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs.
Supervises outside contractors to ensure contractual compliance.
Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.
Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats.
Works with Human Resources on manpower planning and management needs.
Works with Financial Controller in the preparation and management of the Department’s budget.
 

上海中星铂尔曼大酒店位于南徐家汇商务中心，与甲级智能办公楼和大型商业中心共同构筑中星城这座地标性的城市综合体。酒店由中星（集团）有限公司按高档五星级标准投资建设，法国雅高集团经营管理。上海中星铂尔曼大酒店拥有338间客房，1300平方米的超大无柱宴会厅，11间各具风格的会议室满足各类商务会议需求；此外，酒店还配有中餐厅、日式餐厅、全日制餐厅，设施齐全的健身中心、游泳池和环境优雅的水疗馆等配套设施一应俱全。酒店已于2014年1月开业。