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直接向前台经理汇报工作。前台副经理直接负责处理电话查询,将抵达客人的资料和有关信息输入电脑系统中。从更广的角度上讲,前台副经理的工作必须紧密结合所有前厅部和销售部的工作。特殊情况下,销售部会提供重要的建议和有关公司预订的反馈。前台副经理要注意运用OPERA办公系统中的客史资料。
Reporting directly to the Front Desk Manager, the Assistant Front Desk Manager is directly responsible for handling telephone inquiries, guest arrivals and the subsequent input into the computer system. On a broader scale the Assistant Front Desk Manager must work closely will all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both inquiries and firm reservations. The Assistant Front Desk Manager must work at all times in maximizing Pullman Shanghai South’s occupancy potential, whilst protecting the Hotel's business mix. The Assistant Front Desk Manager must at all times maintain a professional, friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. The Assistant Front Desk Manager is also to pay particular attention to the use of the Guest History facility in the OPERA Front Office system.
上海中星铂尔曼大酒店位于南徐家汇商务中心,与甲级智能办公楼和大型商业中心共同构筑中星城这座地标性的城市综合体。酒店由中星(集团)有限公司按高档五星级标准投资建设,法国雅高集团经营管理。上海中星铂尔曼大酒店拥有338间客房,1300平方米的超大无柱宴会厅,11间各具风格的会议室满足各类商务会议需求;此外,酒店还配有中餐厅、日式餐厅、全日制餐厅,设施齐全的健身中心、游泳池和环境优雅的水疗馆等配套设施一应俱全。酒店已于2014年1月开业。