To manage and motivate front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services.
To behave and act in an exemplary fashion, embodying the brand mindset.
To implement a dynamic sales policy in conjunction with the sales department and develop the team's sales skills.
To develop employees' skills and guide them in their professional development.
To manage headcount and organization for optimum efficiency in compliance with legislation.
To train up subordinates in work skills, knowledge as well behaviours.
To be responsible for maximizing the rooms revenue by good control of room sales status together with Sales Director and Revenue Manager.
To be responsible to strive for constant improvement on guest services and guests’ experience.
 

上海中星铂尔曼大酒店位于南徐家汇商务中心，与甲级智能办公楼和大型商业中心共同构筑中星城这座地标性的城市综合体。酒店由中星（集团）有限公司按高档五星级标准投资建设，法国雅高集团经营管理。上海中星铂尔曼大酒店拥有338间客房，1300平方米的超大无柱宴会厅，11间各具风格的会议室满足各类商务会议需求；此外，酒店还配有中餐厅、日式餐厅、全日制餐厅，设施齐全的健身中心、游泳池和环境优雅的水疗馆等配套设施一应俱全。酒店已于2014年1月开业。