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Job Summary – (Role Summary)
工作概述﹣(职位概述)
· Responsible for the pressing, dry cleaning and presentation of guests dry cleaning garments as well as hotel furniture and fittings as required
按要求对客人需要干洗的衣物进行熨烫、干洗和外观整理,并对酒店的家具和配件进行相关处理。
Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
· Prepares guest pressing and dry cleaning as requested in accordance with hotel presentation standards
依照酒店外观标准,按要求为客人提供熨烫和干洗服务。
· Spot and dry clean all uniforms
对所有制服进行去渍和干洗。
· Sort articles to be dry cleaned into categories and performs dry cleaning function including:
将需要干洗的衣物进行分类,然后对其进行干洗,包括:
o Uses all dry cleaning equipment
使用所有干洗设备
o Uses spotting boards
使用去渍台
o Attends to pre-coating and sledging
进行预涂和去污
· Sort articles for pressing into categories and performs pressing function including:
将需要干洗的衣物进行分类,然后对其进行干洗,包括:
o Using pressing equipment
使用熨烫设备
o Use appropriate chemicals when pressing
在熨烫时使用合适的化学品
· Maintain chemical supplies
保证化学品的供应。
· Prepare requisitions for depleted supplies
对用尽的物品提出补充申请
· Check guest items on receipt for damage and record any findings
在接到客人衣物时检查有无破损,并对发现的结果进行记录。
· Maintains dry cleaning equipment in good condition and ensures regular servicing
保持干洗设备的良好状况并确保进行定期维修。
· Attends to outside customers and guests courteously, promptly while maximizing sales
对外部客户和客人提供及时礼貌的关照,同时尽力对他们做销售工作 。
· Maintains working area and equipment in proper state of cleanliness and repair
保持工作区域和设备得到良好的清洁和修缮 。
Reports guest complaints to superior immediately
及时向上级反映客户的投诉情况。
Complies with Hotel’s health, safety and hygiene policies and adheres to conduct personal grooming and hygiene standards
遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准。
· Attends meetings and training sessions as required
按要求参加会议和培训活动。
Complete other responsibilities as assigned
完成分派的其它任务。
天津海河英迪格酒店是由洲际酒店集团管理,由天津市海河建设发展投资有限公司投资兴建的。酒店位于天津市海河河畔德式风情区,河西区琼州道与解放南路交口。酒店风格结合了天津深厚的文化艺术底蕴和丰富的历史内涵,是洲际酒店集团着力打造的华北区首家豪华精品酒店。 酒店拥有96间风格迥异的豪华客房,冠以:海运贸易风格、大华老式影院风格和德式欧洲奢华风格等不同主题,我们要提供给客人耳目一新的邻里文化体验。 如果你朝气蓬勃,求新求知,关切周到,独具风尚,而且又能不断激发灵感,新颖独创,那么你就是我们要找的团队伙伴,我们诚恳地邀请你的加入!