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Essential Duties and Responsibilities–(Key Activities of the role)
主要职责﹣(职务的主要工作)
1.Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
2.Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
3.Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager ifhe/she unable to assist
处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理。
4.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。
5.Greets all guests at all times in a friendly and helpful manner Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
随时以友好和乐于协助的态度迎接客人。尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
6.Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
REQUIRED QUALIFICATIONS
资格
1.Have the basic communication for English
具备基本的英语沟通能力
2.Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
3.High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有高中学历或酒店行政管理,酒店管理或相关的职业证书。
4.Welcome to the class of 2018/2019
欢迎2018/2019年毕业生加入
天津海河英迪格酒店是由洲际酒店集团管理,由天津市海河建设发展投资有限公司投资兴建的。酒店位于天津市海河河畔德式风情区,河西区琼州道与解放南路交口。酒店风格结合了天津深厚的文化艺术底蕴和丰富的历史内涵,是洲际酒店集团着力打造的华北区首家豪华精品酒店。 酒店拥有96间风格迥异的豪华客房,冠以:海运贸易风格、大华老式影院风格和德式欧洲奢华风格等不同主题,我们要提供给客人耳目一新的邻里文化体验。 如果你朝气蓬勃,求新求知,关切周到,独具风尚,而且又能不断激发灵感,新颖独创,那么你就是我们要找的团队伙伴,我们诚恳地邀请你的加入!