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岗位职责:
1、 Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作,以明确酒店活动和运营要求
2、Supervise front office operations during assigned shift 在当班期间监督前厅部运营情况,包括:
Maintenance of guest information
维护客户信息
Maintenance of information about local events
维护当地活动的信息
Compile occupancy statistics
统计入住情况
Supervise the use of he public address system
监督公共广播系统的使用
Supervise group bookings
监督团组预订情况
Assisting with serious complaints
协助解决严重投诉问题
Supervise cashiering activities during shift including:
在当班期间监督收银活动,包括:
Cash handling and banking procedure
现金处理和银行业务程序
Dealing with irregular payments
处理非法支付情况
Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导
Instructing staff in cash security procedures
就现金安全程序对员工进行指导
Carry out debtor control
实施应收帐款控制
Prepare reports
准备财务报告
Supervise the cashiering system
对收银系统实施监管
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
任职要求:
1、Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Problem solving and organizational abilities
具有解决问题和组织能力
2、Qualifications –
学历
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理,酒店管理或相关的大专学历或专业证书。
3、Experience –
经验
1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
天津海河英迪格酒店是由洲际酒店集团管理,由天津市海河建设发展投资有限公司投资兴建的。酒店位于天津市海河河畔德式风情区,河西区琼州道与解放南路交口。酒店风格结合了天津深厚的文化艺术底蕴和丰富的历史内涵,是洲际酒店集团着力打造的华北区首家豪华精品酒店。 酒店拥有96间风格迥异的豪华客房,冠以:海运贸易风格、大华老式影院风格和德式欧洲奢华风格等不同主题,我们要提供给客人耳目一新的邻里文化体验。 如果你朝气蓬勃,求新求知,关切周到,独具风尚,而且又能不断激发灵感,新颖独创,那么你就是我们要找的团队伙伴,我们诚恳地邀请你的加入!