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Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures
根据部门的标准和程序,提供高品质的餐饮服务。
Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级交流疑难问题、客人评价和其他相关问题。
Establishes and maintains effective employee working relationships
建立和维持有效的工作关系
Attends and participates in training sessions as scheduled
根据安排参加培训
Prepares for service by ensuring:
作好服务准备工作确保作到以下几方面:
Grooming is impeccable and in accordance with ICHG personal presentation standard
根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表
- Equipment is clean
干净的设备
- Equipment is sorted and stored
设备的分类和储存
- Glassware is polished
光亮的玻璃器具
- Requirements for special occasions are ready
准备特别场合的必要用具
- Outlet is ready for service and guest comfort
使酒吧做好服务和款待客人的准备
Carries out effective service by ensuring:
提供高效的服务,确保做到:
- Guests are greeted and seated
问候和带领客人入座
- Processing food orders accurately
准确处理食物点菜单
- Using trays and tray jacks effectively
有效使用托盘和托盘架
- Quickly taking food and beverage orders
迅速的为客人点食物 和酒水
- Ensuring payment methods are handled accurately
准确的处理付款
- Ensuring working areas are cleaned and re-set quickly
快速的清洁和重新布置酒吧
- Ensuring the bar is clean
确保酒吧的清洁
- Regularly cleaning ashtrays
经常为客人有规律的更换烟缸
- Conversing with Guests in relation to the food and beverage products
与客人交流食物和酒水的问题
- Making and presenting cocktails
制作和提供鸡尾酒
- Coffee and tea is served hot and in accordance with standards
根据标准供应热的咖啡和茶
- Patron care standards are adhered to by ensuring:
提供周到的服务应做到:
- Guests are advised on alcoholic beverages
应告知客人含酒精的饮料
厦门海沧融信华邑酒店地处厦门海沧湾景观带核心,349间客房视野开阔,园林美景和都市繁华错落有致,相得益彰。酒店拥有3个汇聚本地和东西方美食的园景餐厅及酒廊、1,413平米的无柱豪华宴会厅、7个多功能海景会议室、2个华邑特色社交空间及景观露台等。酒店毗邻海沧大桥、海沧湾公园和大屏山公园 ,距离厦门高崎国际机场25分钟车程,距离厦门北站30分钟车程 ,距离出发鼓浪屿的接驳码头(嵩屿码头)及厦门市岛内仅需10分钟车程,是悦享中华待客之道、放松身心的会聚之所。