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岗位职责
1.为宾客提供专业,友好,高效,热情的电话叫早服务
2.负责及时准确的将宾客的留言输入系统中;
3.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;
4.确保所有电话的转接是按专业标准,并且有礼貌;
5.熟知酒店所能提供给宾客和来访者的服务和设施;
6.了解酒店的餐厅及营业时间和经营范围。
岗位要求
1.中专及以上学历;
2.说话口齿清楚,音质优美,反应敏捷;
3.能适应倒班工作。
欢迎加入青岛西海岸喜来登酒店!Welcome to join in Sheraton Qingdao West Cost!青岛西海岸喜来登酒店以轻松睿智的住宿体验恭候您的光临。巨帆型建筑的酒店坐落于海滨城市青岛的秀美西海岸,地理位置优越,坐拥凤凰岛,直面风景绮丽的唐岛湾公园,商业购物中心环绕四周。距离青岛标志性景点-栈桥及青岛火车站仅 20 分钟车程,据青岛胶东国际机场仅70分钟车程。在此下榻可愉悦探访当代商务、休闲海滩以及靓丽景点。 Sheraton Qingdao West Cost is awaiting you to enjoy an effortless experience in the coastal city of Qingdao.The giant shape of our hotel is located on the unique west coast of Qingdao,facing Tang Island Bay Park and Phoenix Island. A shopping mall and major scenic spots are all surrounding the hotel. We are 20 minutes to Zhan Qiao Pier and Qingdao Train Station, and a 70- minute drive to Qingdao Jiaodong International Airport, Sheraton Huangdao hotel is a convenience base for travelers to explore the city’s business areas, beaches and beautiful scenic spots.全新酒店处处流光溢彩,海洋韵味及都市风情完美融入其中。350 间舒适的客房与套房, 拥有体贴周到的服务设施及宽阔海景,在喜来登畅享舒爽睡眠。更有高速上网接入、液晶纯平电视、便捷办公空间和豪华卫浴用品等专享设施,让您尽情享受愉悦惬意的入住体验。Each of our 350 spacious guestrooms and suites, offer full seaviews and familiar Sheraton comforts. Stay connected and work with ease, as eachguest room is equipped with a generous work desk, high speed Internet, flat screen LCD television. Snuggle into our Sheraton Sweet Sleeper Bed™ and set sail into a sea of dreams with our crisp cotton sheets.我们诚挚的邀请您加入万豪国际酒店集团-青岛西海岸喜来登酒店!We are looking forward to making you feel connected in Sheraton Qingdao West Cost!