招聘Front Desk Supervisor 前台接待主管_北京万豪行政公寓招聘信息-最佳东方

Responsibilities 工作职责

1. Assist Front Office Manager, Assistant Front Office Manager, Guest Relations Manager to ensure a smooth front of house operations.

协助前厅部经理，前厅部副经理，宾客关系经理确保前厅部的正常运作。

2. Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction.

3. 合理的安排客人入住。在下属的员工中起模范带头作用并确保服务质量和集团标准一致。制造热情欢迎和专业的气氛在你的工作范围以确保所有的客人满意。

Ensure Guest Relations team is positively affecting GSS scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed

4. 确保前台员工即时，有效和职业的处理客人的事情，以积极的提高GSS中问题经历。

Responsible for the smooth, efficient and professional operation of all front desk areas. Ensure good communications among departments.

5. 负责前台所有区域正常，有效和专业的运作。确保与相关部门良好的沟通。

Ensure proper check-in/ out procedure are followed. Strictly follows bank-out procedures and cash handling procedures. Be familiar with sales strategy, ensure No Further Rate guarantee

6. 确保执行正确的入住和结账程序。严格按照现金及非现金业务的操作程序。熟悉销售策略，确保价格统一。

Responsible for training and hiring newly hired associates in guest relations area. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 15 minute daily training is required.

7. 负责培训新入职员工在客人区域的培训。确保每日的培训包含技能技巧，信息沟通，管理和组织的技巧。参加每日15分钟培训。

Ensures that recognition programs for both guest and associates are in place and working. Responsible for all repeat guest special requests, lead front desk team to follow through and ensure guest has an enjoyable stay. Establish system in place for repeat/rewards/VIP guest recognition program. Being able to contribute and lead front desk team to participate in up sale program.

8. 确保客人及员工的奖励计划合适并执行。负责所有回头客的特殊要求，领导前台员工确保客人有一个愉快的入住经历。在系统中建立回头客/积分兑换/VIP客人的奖赏计划。带领前台努力进行升级销售。

Requirements 任职要求

1. Be well groomed and conform to the hotel's dress code and deportment.

良好的仪容仪表，行为、穿着符合酒店的规定。

2. Desirable Communication Skill 良好的沟通技巧。

3. Responsible and able to take initiative 有责任心，工作主动。

3. Minimum 1-2 years of relative area work experience至少1-2年相关部门的工作经验。

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